Tranby Aboriginal Co-operative Limited – Glebe NSWTranby National Indigenous Adult Education and TrainingEducation and TrainingStudent ServicesStudent Support Officer at Tranby National Indigenous Adult Education and TrainingFulltime employee, onsite: 13 Mansfield Street, Glebe NSWAnnual salary $85,000 + superFBT exemption benefits availableYour recent companyTranby National Indigenous Adult Education and Training is a not for profit, Indigenous organisation committed to advancing educational opportunities for Aboriginal people and Torres Strait Islanders nationwide.
We offer a number of qualifications and opportunities to provide students with new skills, knowledge and experience to empower individuals to positively contribute to their communities and their futures.Your new roleThe Student Support Officer is responsible for supporting students through both face-to-face and online delivery modes, ensuring the students remain engaged and connected throughout their learning journey.
This role will be specifically working towards a new course being developed - CertificateIV in Community Development with a focus on domestic,familyand sexualviolence (DFSV) work.
This role works within the Academic Team and is responsible for:Providing culturally safe, student-centered support throughout the student lifecycleEstablishing and maintain positive relationships with studentsConducting regular student check-ins via phone, Teams, email, face-to-face interactions and the Student Management System (Wisenet)Monitoring and supporting attendance, participation,



progression and engagementIdentifying students at risk and implementing support strategiesMaintaining accurate student contact and support recordsSupporting student wellbeing through referral pathways where appropriateProviding on-campus support during workshops, training sessions and intensive delivery blocksAssisting students with navigation of learning resources and assessment requirementsSupporting trainers with classroom administration and student engagement activitiesAssisting with student orientation and onboarding activitiesOrganising travel and accommodation and cateringAssisting with the collection and collation of student data and documentation required by training regulators and funding bodiesCorrectly entering and maintaining student data in the Student Management System (Wisenet).
Scheduling live assessmentsAdministering the Class Rolls for students attending training on campusAdministering Student Evaluation FormsWhat you will need to succeed3+ years of experience in previous roles which included:Working in a team with shared accountability for student successComputer skills including the ability to use spreadsheets, online meetings, word-processing programs and a Student Management SystemEvidence of the ability to implement policies and proceduresEvidence of the ability to refer to staff in specialist areas where requiredTranby has a strong commitment to employing Aboriginal and Torres Strait Islander people into this role.
Aboriginal and Torres Strait Islander people are therefore strongly encouraged to apply.Tranby will not work with unsolicited recruitment agencies on this role.
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📌 Student Support Officer (Sydney)
🏢 Tranby Aboriginal Co-operative
📍 Sydney