Location:Windsor NSWDepartment:Information ServicesEmployment type:Full-TimeWork Arrangement:HybridIT Helpdesk OfficerBepassionate.
Be progressive.
Hawkesbury City Council.Salarynegotiable $80k to $96k + Super9 Day FortnightFitness Passport Option+ On-Site ParkingHawkesbury CityCouncil is the largest local government area in metropolitan NSW covering 2,800square kilometres, incorporating both urban and rural communities.
We are committed to working together todeliver outcomes for the community through innovation and best practice.Hawkesbury City Council strives to be an inclusive workplacefor all people.
We welcome and encourage applications from all ages andgenders, Aboriginal and Torres Strait Islander peoples, people from culturallydiverse backgrounds, the LGBTIQ+ community, veterans and people withdisabilities.The RoleReporting to the Senior NetworkAdministrator and based in Windsor, the IT Helpdesk Officer is the first lineof contact for users by providing technical helpdesk support to Council Staff via phone calls,emails and in person.
Your typical duties will include; call response,business application support, hardware faults, customer support of programs onPC's and LAN and administration support to the IT team.
You will display a highlevel of customer service assisting employees with all IT related enquiries.About YouYou have demonstrated experience in managing and maintaining ITSupport and Systems Helpdesk, with the ability to support both technical and non-technicalusers.




You will have solid problem solving skills and the ability to managecompeting priorities, implement change, and deliver solutions.
You are a proactive, adaptable professionalwith strong communication and interpersonal skills, with the ability to work independentlyor as part of a team.Tertiary qualifications in InformationTechnology, IT Certification or working towards completing, or relevant industryexperienceDemonstrated ability to provide desktop andapplication supportExcellent customer service and communicationskillsDemonstrated business analysis and problemsolving skillsThe right to live and work in AustraliaClass C Drivers LicenceWHS General Construction Work in NSWWorking with Children Check (WWCC)Successful applicants will be required toundergo background (police) checks and medical declarationCertificate in Information TechnologyInfrastructure Libraries (ITIL)Knowledge and Awareness of cybersecurity principles and frameworksKnowledge and understanding of IT networkprotocolsExperience with local government softwaresuchas Financials / Property and Rating / Records Management systemsThe RewardsAn attractivesalary will be negotiated with the successful applicant commensurate withqualification, skills, and experience.RosteredDay OffFlexiblework arrangementsHealthand Wellbeing ProgramLongService Leave after 5 yearsTrainingand Development OpportunitiesEmployeeReward and Recognition programFitness Passport OptionSocialClub - BBQs, Christmas parties, raffles and activitiesEmployeeAssistance Program for employees and their family
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📌 It Helpdesk Officer (Sydney)
🏢 Hawkesbury City Council
📍 Sydney