Personalised Support Services (PSS) is a growing, community-driven care organisation delivering disability and aged care services across Melbourne.PSS has grown into a diverse organisation supporting individuals and families across NDIS, Home Care and community-based services,We see ourselves as a connector within the community - bringing together participants, families, professionals, organisations and community networks to create better opportunities and meaningful outcomes.Who We ArePersonalised Support Services (PSS) is a growing, community-driven care organisation delivering disability and aged care services across Melbourne.PSS has grown into a diverse organisation supporting individuals and families across NDIS, Home Care and community-based services,We see ourselves as a connector within the community - bringing together participants, families, professionals, organisations and community networks to create better opportunities and meaningful outcomes.About the RoleWe are seeking an experienced and hands-on Head of Finance & Accounts to lead the Accounts and Finance function across PSS's NDIS and Support at Home (SAH) services.This is a key leadership role responsible for ensuring our billing, invoicing, claims, receivables, reconciliations and broader financial processes operate accurately, efficiently and on time.You will lead and support the Accounts team while working closely with other internal departments to ensure financial processes align with the services being delivered.Key ResponsibilitiesLead the day-to-day Accounts and Finance function across NDIS and Support at Home servicesManage and support the Accounts team, including workloads, priorities, performance and developmentOversee billing, invoicing, claims submissions, accounts receivable and payment follow-upEnsure NDIS claims and Support at Home billing are accurate, compliant and submitted within required timeframesMonitor outstanding receivables, rejected claims,



billing discrepancies and unclaimed services through to resolutionOversee financial reconciliations and ensure services delivered, claims raised and payments received are accurately accounted forWork closely with operational teams to resolve timesheet, roster, service delivery and billing discrepanciesMaintain strong financial controls and accurate records across relevant systemsPrepare regular financial and management reporting, identifying trends, risks and areas requiring actionSupport budgeting, forecasting, cash flow management and other financial planning activitiesDrive continuous improvement across Accounts processes, systems and reportingEnsure compliance with relevant financial, taxation, NDIS and aged care requirementsWork collaboratively across departments to improve financial accountability and ensure issues are resolved promptlyAbout YouTo be successful, you will have:Robust accounting, finance and accounts management experience, ideally within NDIS, aged care, healthcare or community servicesDemonstrated experience leading and developing an Accounts or Finance teamStrong knowledge of accounts receivable, billing, invoicing, reconciliations and financial controlsExperience with NDIS claiming and/or aged care financial processes will be highly regardedSound understanding of PRODA, Xero and related finance/service management systemsStrong analytical skills and the ability to identify discrepancies, trends and financial risksExcellent attention to detail while being able to manage high-volume transactional environmentsStrong communication skills and confidence working across multiple departmentsAbility to establish clear processes, accountability and deadlines within a teamA proactive approach to problem-solving and continuous improvementWhat We're Looking ForWe're looking for a hands-on financial leader who understands the operational side of disability and aged care services and can ensure that services delivered translate accurately and efficiently through to billing, claiming, receivables and reporting.You will have the autonomy to lead the Accounts function, strengthen our systems and processes, develop the team and work closely with management as PSS continues to grow.
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📌 Head Of Finance & Accounts (Victoria)
🏢 Personalised Support Services
📍 Victoria