At Johnson & Johnson,we believe health is everything.
Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.
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At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function: Customer ManagementJob Sub Function: Technical Field ServiceJob Category: ProfessionalAll Job Posting Locations: North Ryde, Recent South Wales, AustraliaJob DescriptionAbout MedTech Fuelled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalised treatments.
Visit us at medtech to see how your unique talents will help patients on their journey to wellness.The Opportunity Lead the way as Abiomed's first dedicated Field Service Engineer in Australia, delivering critical technical support for life-changing heart recovery technology.Own end-to-end installation, maintenance and troubleshooting while building trusted partnerships with hospitals across Australia and APAC.Shape the future of regional service operations by creating smarter processes, tools and workflows from the ground up.The role is based in Sydney, New South Wales.ResponsibilitiesDeliver end-to-end field service across Australia and APAC,



from installation and maintenance to troubleshooting and upgrades.Provide trusted technical support to hospitals, distributors and internal teams, ensuring a seamless customer experience.Plan and execute service visits with the right parts, tools, documentation and follow-up actions.Maintain accurate service records and assets, including equipment history, spare parts, loan devices and calibration.Champion quality and compliance by following medical device standards, SOPs and escalation requirements.Build the future of APAC service operations through process improvement, training and global collaboration.Support service agreement activities, including quotations, renewals, and distributor or customer communication.About YouBring 3+ years of field service experience in medical devices, biomedical engineering or hospital equipment support.Apply robust hands‐on technical expertise across installation, maintenance, troubleshooting and repair of electro‐mechanical or software-driven equipment.Build trusted customer relationships through clear, confident communication with hospitals, distributors and internal teams.Take ownership and work independently, proactively solving problems and delivering accurate, timely service documentation.Thrive in a start‐up environment, helping develop practical processes, tools and workflows from the ground up.Be ready to travel across Australia and APAC, with a valid driver's licence; SAP,



Salesforce or service‐process experience is an advantage.Why Choose UsCompetitive remuneration packageContinuous training and supportAward‐winning leadership development programsInclusive, flexible, and accessible working arrangementsEqual opportunity employer supporting diversity and inclusionOur BenefitsUp to 18 weeks of parental leave to support recent parents4 days of volunteer leave to give back to the communityOption to purchase up to 2 weeks of additional annual leave for extra time offEnjoy a dedicated Wellbeing Day to prioritise self‐careGlobal Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activitiesAccess to an Employee Assistance Program for personal and professional supportEnhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional supportLife insurance coverage for added peace of mindAnd much more...This position requires frequent travel within ANZ and occasional overseas travel.
All applicants must have rights to work in Australia, a reliable car and a valid Driver Licence.Required SkillsPreferred SkillsAnalytical ReasoningBusiness BehaviorCoachingCommunicationContinuous ImprovementCross‐Functional CollaborationCustomer ServiceCustomer SupportCustomer Support OperationsCustomer Support TrendsData Gathering and AnalysisFacilitationIncident ManagementProblem SolvingProject Management Office (PMO)Service Request ManagementTechnical CredibilityAt Johnson & Johnson,we believe health is everything.
Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions as instal...
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📌 Field Service Engineer (Sydney)
🏢 7515-Johnson & Johnson MedicalLegal Entity
📍 Sydney