Join New Era Technology, where People First is at the heart of everything we do.
With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.
Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.
Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits.
Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, Recent Era is the place for you.What is the roleMon‐Fri, 38 hours a week reporting to our Erina office.We are seeking a Senior Engineer to support and maintain client IT environments.This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies.
You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs.Key responsibilities of the role include but may not be limited to the following:Provide remote and onsite IT support for client environmentsTroubleshoot, repair, configure, and upgrade hardware, networks, and systemsWork with clients to gather requirements and recommend technology solutionsSupport projects including migrations, upgrades, and infrastructure changesCreate and maintain technical documentation and designsMonitor systems, manage incidents,



and ensure standards complianceLiaise with vendors and provide pre‐sales technical supportAct as an escalation point and mentor junior team membersContinuously improve, automate, and document technical processesWho are we looking forThis is a customer‐facing, hands‐on technical role requiring strong communication and presentation skills.
The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.In addition to a confident and professional manner, the role requires solid technical expertise including:5+ years' experience working in a Senior Engineer roleProven ability to consistently meet SLAs, utilization targets, and performance measuresTertiary qualification in a relevant field with mid‐to‐high level industry certificationsStrong experience designing, implementing, and troubleshooting modern IT solutionsDemonstrated success delivering multiple projects end to endSolid background in enterprise networking, security appliances, and SD‐WANHands‐on experience with routing and switching (BGP, OSPF, VRRP)Strong skills in Windows Server, Active Directory, Microsoft 365, virtualization, and cloudGood understanding of TCP/IP, IT security, and multi‐server environmentsClear, accurate documentation and communication skillsNatural leadership qualities with the ability to mentor and collaborateClient‐focused, organized, and able to perform under pressureStrong problem‐solving skills and a genuine desire to learn and share knowledgeWhat we offerA friendly team environment with a strong technical support networkBroad range of options for training and developing your IT skillsOpportunity to work with the IT industry's latest technologiesInternal career growth for high performers and IT super‐starsCost price on products from our suppliersLunches and snacksBonuses and incentives for upskillingReferral bonus
#J-*****-Ljbffr

📌 Senior Systems Engineer (New South Wales)
🏢 New Era Technology
📍 New South Wales