Join Positive Mind Body - Help more people access quality behaviour support.
About Positive Mind Body (PMB for short!)
We're a team of behaviour support practitioners committed to improving the quality of life of people with disability.
Every referral we accept, every plan we write, and every family we support is a chance to make a real difference in someone's life - and that impact reaches far beyond our practitioners.
As our Marketing & Client Services Coordinator, you'll be one of the first points of contact for many of the people we support, helping connect them to the services that will change their lives, and helping tell the story of the work we do.
It's more than a coordination role - it's a genuine opportunity to be part of something that matters.
Everything we do comes back to our values of teamwork, commitment, professional excellence, connections, and humanity, and this role sits right at the heart of bringing them to life.
The Role
We're looking for an organised, creative and people-focused Marketing & Client Services Coordinator to join our team.
You'll be a point of contact for recent and existing participants and referrers, and the driving force behind how Positive Mind Body presents in the community and online.
This is a genuinely blended role.
You'll lead our marketing and keep our client processes running smoothly.
If you enjoy both the creative and the organised side of work, this role is for you.
Marketing & growth:
Leading social media and digital marketing initiatives
Designing promotional materials and building brand awareness
Building relationships with referral partners, community groups and sector networks
Representing PMB at expos, community events and professional forums
Tracking engagement and conversion data to see what's working
Client services:
Managing referrals from first enquiry through to onboarding




Assist/provide oversight in renewing service agreements, and following up on renewals
Keeping CRM and participant records accurate and confidential
Following up with participants, families and referrers so nothing falls through the cracks
Making sure intake processes and marketing materials meet NDIS requirements
Support
You'll report directly to our COO and CEO, so your ideas will reach the people who make decisions.
What support looks like:
Regular supervision and professional mentoring from leadership
A structured 6-month probation with regular check-ins and review
Access to our Employee Assistance Program (EAP)
Real input into improving our intake and referral systems
You'll have the freedom to bring your ideas to the table, with clear direction and a leadership team that backs your growth.
How you will work
Gold Coast-based, with travel for community and stakeholder engagement.
Hybrid working model with genuine flexibility - WFH & from our office.
No micromanagement - we trust you to do your job
What you will get
75,******,000 base + super
Direct working relationship with the CEO and COO
The chance to shape the marketing and intake function of a growing national provider
A values-driven team working across Adelaide, Brisbane, Gold Coast and Sydney
What you will need
Tertiary qualification in Communications, Marketing, or Allied Health
Experience in marketing coordination or client services, ideally within an NDIS or health context
Knowledge of the NDIS Quality and Safeguards Framework
Strong written, verbal and digital communication skills
Excellent organisation and time management, since you'll be juggling campaigns and admin deadlines
Working with Children Check
National Police Check (no older than 12 months)
NDIS Worker Screening Check
Current Australian driver's licence (P2 or higher)
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📌 Marketing & Client Services Coordinator (Gold Coast)
🏢 Positive Mind Body
📍 Gold Coast