An Award-Winning Celebratory Culture That Recognises YouEML is known for its strong culture of appreciation, connection and celebration.
Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.Flexibility That Supports Your LifeAfter your probation (subject to performance), you have the flexibility to work from home along with the choice between:Monthly rostered days off, orA 9-day fortnightgiving you more control over your time and work life balance.Grow With a Specialist OrganisationBecause personal injury is the only thing we do, EML offers one of the most stable and future‐focused careers in the industry.
Our deep expertise, purpose‐driven work and development pathways help you build a long‐term career in a field where your skills will always be in demand.
EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.Make a real difference in people's lives with EMLAre you passionate about helping people get their lives back after injury or illness?
As Australia's largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.We're now welcoming applications for Policy Specialist to join our supportive, purpose‐driven team in Melbourne on a Full time, permanent basis.This is deeply meaningful work where your empathy, problem‐solving and commitment have a profound impact every single day.What You'll Be DoingProactively manage employer accounts, including outstanding premiums, to ensure timely resolution and reduce aged debtMaintain and update employer WorkSafe insurance policy information, including new applications,



workplace updates and remuneration changesSupport employers in understanding how premiums are calculated and what impacts their costsCommunicate clearly and professionally with employers to resolve queries and provide guidanceApply relevant legislation and internal processes to ensure compliance across policies and premium collectionWork collaboratively with internal teams and ensure communication aligns with EML's standardsWhat We're Looking ForIt's ok if you haven't done this before, what matters most is your commitment to helping others that can make you a great fit for the role.
Do you have...Experience in customer service, contact centre, or debt collection environmentsStrong communication skills with the ability to explain complex information in a simple, clear wayConfident managing conversations around payments or sensitive topicsHigh attention to detail with strong organisational skillsAbility to prioritise and manage competing deadlinesComfortable working with systems and learning new processesExperience within workers compensation, insurance, or a regulated environment is highly regardedUnderstanding of financial concepts or premium calculations is advantageousWhy You'll Love Being Part of EMLYou'll enjoy a range of advantages designed to support your wellbeing, growth and success:Hybrid work options for better balance.Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.Corporate wellbeing program, including gym and health insurance discounts.Comprehensive learning and development tailored to help you grow.More than a traditional Employee Assistance Program, ourEAP provides access to professional medical advice and safety features for our employees and their familiesCompany-wide celebration events that keep us connected.Annual incentive scheme + regular salary reviews.Ready to Make an Impact?
If you're looking for a purposeful, people‐focused career with stability, balance and a culture that celebrates you we would love to hear from you.
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📌 Policy Specialist (Melbourne)
🏢 EML Group
📍 Melbourne