Shape digital experiences that reach thousands of customersPartner across product, UX, engineering and marketing teamsTurn ideas into build-ready solutions that deliver impactOur people are customer obsessed.
They work in close partnership to prioritise customer needs and deliver exceptional outcomes.
This collaborative mindset enables innovation and builds enduring customer relationships, supporting our ambition to be the most customer centric company in Australia and New Zealand.In the role of Business Analyst, you will join the Digital Sales team as we strengthen our focus on customer obsession, keeping it simple and winning together.
The role is responsible for translating business problems into clear, testable requirements that enable the delivery of improved digital experiences and customer outcomes.You'll make an impact each day by:Turning business needs into clear, build-ready requirements, user stories and acceptance criteriaWorking closely with stakeholders to understand customer needs, challenges and business objectivesMapping customer journeys and business processes to identify opportunities for improvementFacilitating workshops, interviews and requirement reviews to build shared understandingSupporting backlog refinement, testing and user acceptance activitiesManaging dependencies, risks and decisions to keep delivery aligned to business outcomesPartnering with product, UX, content,



martech and engineering teams to bring current functionality and experiences to lifeCreating visual models and documentation that support decision-making and delivery outcomesYou'll bring to this role:Experience in business analysis, product delivery or a similar role within a digital environmentDemonstrated ability to translate complex business problems into clear and testable requirementsStrong stakeholder engagement and communication skillsExperience working in agile environments, including backlog refinement, testing or UATAn ability to manage competing priorities and navigate ambiguityStrong analytical thinking, curiosity and attention to detailExposure to martech, CMS platforms or digital customer experiences will be highly regardedA diverse and inclusive workplace works better for everyoneWe know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat'sfairer, more accessible, and designed with who they are in mind.That'swhywe'vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.Join NABAt NAB,we're committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.
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📌 Business Analyst (Melbourne)
🏢 NAB
📍 Melbourne