This range is provided by DBiz.ai.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$80,******/yr - A$80,******/yrPosition Title: Tech Lead - Service Desk ITLocation: Australia – Sydney, Melbourne, Adelaide, Brisbane, Canberra, PerthDescriptionDigital Biz Solutions Pty Ltd are looking for Tech Lead - Service Desk IT to work on some major client projects in Australia.
The position will be full time.Duties as follows:Manage Microsoft Azure infrastructure (VMs, networking, storage) for high availability.Provision and secure endpoints via Intune and Autopilot with compliance enforcement.Enforce device policies using BitLocker, Defender AV, and app control via MDM.Configure Azure Firewall, network segmentation, and private endpoints for IP protection.Monitor and respond to threats using Microsoft Defender.Maintain VPNs, DNS, DHCP, and secure IP routing across sites.Maintain Microsoft 365 security across Exchange, SharePoint, and Teams.Apply OS hardening, patching, and vulnerability remediation across all systems.Robust proficiency in troubleshooting desktop hardware, software, and network-related issues.In-depth knowledge and hands-on experience with Microsoft cloud technologies, including Microsoft 365, Entra, and Endpoint Manager.Solid understanding of Active Directory, Group Policy,



and server operating systemsProficiency with networking concepts and protocols, TCP/IP, DNS, DHCP, and VPN technologies.Excellent problem-solving skills, with the ability to diagnose and resolve technical issues independently.Strong communication skills, both verbal and written, to effectively interact with clients and team members.Proven ability to prioritise tasks and work efficiently in a fast-paced environment.Microsoft certifications, such as MCSE, MCSA, or Microsoft 365 certifications.Must have at least relevant minimum 3 years' experience.Salary: AUD$80,000 and above (excluding Super)Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesSoftware Development and IT Services and IT ConsultingReferrals increase your chances of interviewing at DBiz.ai by 2xGet notified about new Service Desk Technician jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoFootscray, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 weeks agoBlackburn, Victoria, Australia 6 days agoBlackburn, Victoria, Australia 3 days agoWe're unlocking community knowledge in a new way.
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📌 Tech Lead - Service Desk It (Melbourne)
🏢 DBiz.ai
📍 Melbourne