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- Technical Support Engineer12 months contract opportunity- with a high potential to go permLocation: Sydney CBD- hybrid work arrangementsOffering $450/day including superAs a Technical Support Engineer, you will be responsible to resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform.Responsibilities:Customer Advocate providing support to users/administrators of our platform.
Contributing to the growth of best practices for delivery of support services.Understanding the platform and all core functionalities while employing various diagnostic tools to isolate the potential cause of the issue.Providing input across business units regarding process and product improvements when working on technical issues for customers.Resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.Skills required (Minimum 5 years relevant experience):A fundamental understanding of ITSM, ITIL, or CMDBAbility to troubleshoot difficult technical issues with ease and complexity.Personal commitment to quality and customer serviceAdvanced MySQL / Postgres knowledge and hands on experience (Oracle also helpful but optional)Understanding of remote administration via SSH, SNMP, WMI, PowerShell.Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx),



or please send through a copy of your latest CV to for a confidential discussion.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesProfessional ServicesReferrals increase your chances of interviewing at Salt by 2xSign in to set job alerts for "Technical Support Engineer" roles.Sydney, New South Wales, Australia A$60,******-A$65,******** weeks agoTechnical Support - Desktop Support - On-site SydneySydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoTechnical Support Engineer (Expression of Interest)Sydney, New South Wales, Australia 2 months agoTechnical Support Engineer - Customer ExperienceSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$60,******-A$75,******** weeks agoSydney, New South Wales, Australia 2 weeks agoTechnical Support Engineer (Messaging Protection-MDO)Chatswood, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 6 days agoEnterprise Technical Support Specialist, SydneySydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia A$75,******-A$85,******** weeks agoTechnical Application Support SpecialistSydney, Recent South Wales, Australia A$*****-A$******* weeks agoNorth Ryde, New South Wales, Australia 1 week agoTier 2 Technical Support Engineer - AustraliaSydney, New South Wales, Australia 2 days agoWe're unlocking community knowledge in a new way.
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📌 Technical Support Engineer (Sydney)
🏢 Salt
📍 Sydney