Bring live sporting drama to life over the phone as a Customer Account Advisor, delivering exceptional experiences when the action is at its peak.Full-timeCloses 21/10/2026Telebet delivers around-the-clock support across high-profile sporting events.
Within Telebet, Advisors manage live telephone wagering and account enquiries, ensuring precision, speed and clarity during peak sporting moments.Advisors navigate specialist wagering systems in real time while maintaining strict adherence to regulatory standards and safer gambling protocols.Comprehensive training programmes build in-depth product knowledge and technical expertise to handle complex customer interactions with confidence.Working 5 days over 7 with shifts across evenings and weekends.Preferred Skills and ExperienceConfident and calm approach when making sound judgements in high-pressure scenariosStrong keyboard skills with rapid, accurate data entrySound knowledge of sports,



fixtures and wagering marketsBackground in a contact centre or telephone-based customer service environmentAbility to navigate multiple computer systems simultaneouslyClear communication and active listening abilitiesWhat you will be doingProcess telephone bets accurately while managing general account queriesManage inbound customer calls efficiently using specialist telephony system AvayaExplain bet types and account features using comprehensive product knowledgeIdentify potential customer harm early to uphold responsible gambling commitmentsEscalate complex account issues and safer gambling concerns in line with established proceduresCollaborate with colleagues and leaders to maintain exceptional service standardsAdhere to regulatory requirements, security protocols and operational compliance standardsHiring StatementAt bet365, we're committed to creating an environment where everyone feels welcome, respected and valued.
Where all individuals can grow and develop, regardless of their background.
We're Never Ordinary, and we're always striving to be better.
If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don't hesitate to reach out.We are a unique global operator with passion and drive to be the best in the industry.
Our values form the foundation of culture and shape the unique way that we work.
People are our superpower and we support you to be the best you can be.
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📌 Customer Account Advisor, Telebet (Darwin)
🏢 Bet365careers
📍 Darwin