IT Technical Support
Date Posted: 2 Oct ****
Join JBS Australia and be the first point of contact for technology support across one of Australia's largest and most successful food and agribusiness companies.
At JBS Australia, technology plays a critical role in keeping our operations running smoothly across corporate offices, processing facilities, feedlots and subsidiary businesses throughout Australia and New Zealand.
We're looking for a customer-focused IT Help Desk Analyst to join our team and provide exceptional technical support to end users across the business.
This is an excellent opportunity for someone who enjoys solving problems, helping people, and building their IT career within a large and diverse organisation.
About the Role
As an IT Help Desk Analyst, you will be responsible for providing first-level technical support, troubleshooting hardware and software issues, managing service requests, and ensuring users receive timely and effective assistance.
Working within our IT Service Desk team, you'll be the first point of contact for employees seeking support and will play a key role in maintaining high service standards and meeting agreed service levels.
Key Responsibilities
Act as the first point of contact for IT support across the businessLog, troubleshoot, resolve and escalation support incidents and service requestsMonitor support tickets and ensure service level agreements (SLAs) are achievedResolve issues at first point of contact wherever possibleCommunicate system outages,



disruptions and service impacts to stakeholdersEscalate complex technical issues to specialist IT teams as requiredTroubleshoot a variety of in-house and third-party applications and systemsParticipate in after-hours support for critical incidents on a rostered basisContribute to continuous improvement initiatives within the IT teamMaintain compliance with company policies, procedures and safety requirements
About You
You are someone who genuinely enjoys helping people and takes pride in delivering excellent customer service.
You remain calm under pressure, are naturally curious when solving technical issues, and are committed to finding the right solution.
You will bring:
Previous experience in an IT Help Desk, Service Desk or Technical Support roleStrong customer service and communication skillsExcellent telephone and interpersonal skillsTechnical IT qualifications, certifications or relevant studySolid troubleshooting and problem-solving capabilitiesUnderstanding of common software, hardware and user support issuesStrong attention to detail and follow-throughAbility to work independently and collaboratively within a teamA proactive and determined approach to resolving issuesAvailability to participate in after-hours support and occasional travel
Why Join JBS Australia?
Work for Australia's largest meat and food processing companyExposure to a broad range of technologies and business operationsOpportunities for career progression and qualified developmentSupportive and collaborative team environmentEmployee health and wellbeing initiativesAccess to corporate discounts and employee benefitsBe part of a global organisation with strong Australian roots
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📌 It Technical Support (Brisbane)
🏢 Andrews Meat
📍 Brisbane