At KMTech, we're not your typical managed services provider we're changing the game by being the human face of tech.Our mission is to deliver innovative, reliable, and people-first technology solutions to help our clients thrive.We're a high-performance, values-driven team that's curious, united, and accountable.
We challenge each other to grow, collaborate openly, and celebrate success together.
If you're passionate about tech and ready to take your career to new heights, this is where it happens.What We OfferHybrid Working Policy: Flexibility to balance work and lifeProfessional Growth: Paid certifications, structured learning plans, and career development pathwaysCulture & Perks: EOFY and Christmas parties, annual team-building days, wellness programs, and an EAP for supportOffice Goodies: Daily fresh fruit, snacks, coffee machine, and free street parkingHigh-Performance Culture: Recognition for initiative, collaboration, and innovationAbout the RoleAs a Level 2 -3 Service Desk Technician, you'll play a key role in delivering outstanding remote and onsite support to our clients.
You'll resolve complex technical issues, guide junior technicians, and contribute to a culture of excellence and learning.You'll thrive in a fast-paced, service-focused environment where no two days are the same and your technical skill, customer focus, and initiative will truly shine.Key ResponsibilitiesProvide advanced-level technical support for IT incidents and service requests, going beyond Level 1 capabilitiesTroubleshoot and resolve complex IT issues across systems including Microsoft 365, Azure, Active Directory, VMware, and Windows ServersMaintain accurate documentation in our systems (ConnectWise, IT Glue) and contribute to our knowledge baseCoach and support Level 1 Technicians,



sharing expertise and encouraging continuous improvementEscalate and collaborate with Level 3 technicians when required, following SLA and escalation processesEnsure service excellence through detailed ticket management, customer updates, and proactive communicationWhat You'll BringProven experience in a Level 2 -3 IT support or managed service environmentStrong customer service and communication skills you build relationships, not just fix issuesTechnical proficiency in:Microsoft 365 and Azure administrationNetworking (Fortinet, Cisco, LAN/WAN)Virtualisation (VMware, Hyper-V)Operating systems and remote support toolsHigh-level troubleshooting, time management, and problem-solving skillsRelevant certifications (Microsoft, ITIL, VMware) or the drive to achieve themA proactive, accountable, and team-first mindset you see it, own it, do itCertifications & DevelopmentWe are committed to building high-performing technicians and investing in your growth.For this role, we are seeking candidates who either hold or are willing to obtain within the first 6 months the following certifications:Implementing and Managing Windows 11CompTIA A+ Core 1 *********) (Level 1 & 2 foundation)AZ-800: Manage Windows Servers and Workloads in a Hybrid Workplace (Level 2 & 3 capability)We will support you every step of the wayPaid study time during work hoursExam leaveFull funding of certification examsWhy You'll Love It HereWe're a team that backs each other, takes ownership, and goes above and beyond — for our clients and for one another.If you want to be part of an organisation that invests in your growth, celebrates innovation, and recognises great work, KMTech is where you'll feel right at home.Additional RequirementsAs part of the recruitment process, the successful candidate will be required to undergo:A Police CheckAn NDIS Worker Screening CheckA Working with Children CheckPlease noteThis role is Sydney-based and includes an onsite requirement 1 or 2 times a month
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📌 Level 2 - 3 Support Technician (Sydney)
🏢 KMT Group
📍 Sydney