Job Category: Call Centre and Customer ServiceAbout NovitaNovita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.Novita is South Australia's most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we're evolving every day.Novita brings you the benefits of structure along with the freedom to grow within an environment that's big, but personal.
We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential.
Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals.
And the sheer variety of Novita's offerings means opportunities to take your career where you want it to go.Work at a place that supports you to achieve your best, so you can support others to achieve theirs.Job DescriptionAbout the RoleAs a Customer Experience Consultant, you will be the first point of contact for customers, delivering a seamless, responsive and high-quality service experience throughout their journey with Novita.
You will coordinate enquiries, onboarding and ongoing support, ensuring customers can easily access the products and services they need.You will manage complex service coordination, customer records and administrative processes that support assistive technology and equipment services.Working closely with internal teams and external stakeholders, you will:Support customer enquiries and act as a central information pointCoordinate onboarding, service planning,



and customer transitionsManage complex appointment bookings and schedulingMaintain accurate customer records, including updating NDIS plans and funding informationSupport billing processes, including invoice creation and distribution and weekly orthotic billing via the PRODA government portalEnsure funding arrangements are current to enable timely claiming and service deliveryLiaise with external agencies regarding plans and service coordinationMonitor service agreements, balances, and support payment arrangementsAssist with quality processes, including handling feedback and resolving customer concernsPromote relevant services to maximise customer outcomesDesired Skills and ExperienceKnowledge, skills and experienceYou bring robust NDIS knowledge, excellent customer service skills and a collaborative mindset in addition to:Demonstrated understanding of the NDIS and related funding arrangementsExceptional customer service and communication skills, both written and verbalProven ability to manage complex enquiries and build stakeholder relationshipsStrong organisational skills with attention to detail and ability to meet deadlinesProficiency in Microsoft Office and client management systemsNovita is committed to creating a diverse and inclusive workplace.
All suitably qualified applicants will receive equal and fair consideration for employment.
Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.Potentially successful candidates will be required to complete background checks prior to confirmation of employment.
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📌 Customer Experience Consultant (Adelaide)
🏢 Novita
📍 Adelaide