$70,387 - $70,387 a yearPermanent13h ago , from Box Hill Institute, ABN **************Support technology that powers learning and innovationBox Hill Institute is entering a significant period of growth and transformation, with major investment underway across our IT, Digital and AI implementation space.We're building capability, embedding smarter ways of working, and leveraging emerging technologies to support our people, students and future workforce.About the RoleYou'll be part of the frontline technology team supporting staff and students across Box Hill Institute's campuses.
Working within a structured service desk and end-user support environment, you'll deliver reliable Tier 1 and Tier 2 ICT support across devices, classrooms and collaboration spaces.
This is a hand-on, customer-focused role where your work directly supports teaching, learning and day-to-day operations, with opportunities to work across multiple sites and a broad range of end-user technologies.This is a full time, ongoing opportunity at PACCT 4.1 $70,387 plus superWhat you'll be responsible forProvide Tier 1 and Tier 2 ICT support to staff and students onsite and remotelyLog, prioritise, resolve or elevate incidents and service requests in line with service standardsSupport end-user devices including desktops, laptops, mobiles, peripherals and printersProvide operational support for classroom, meeting and audio-visual technologiesAssist with device provisioning, deployment, refresh and decommissioning activitiesMaintain accurate ICT asset and stock recordsContribute to knowledge articles and operational documentationDeliver professional,



courteous customer service and clear communicationWhat you'll bringExperience in ICT service desk and/or end-user support rolesPractical knowledge of Microsoft, Apple and Android end-user environmentsAbility to support devices, operating systems and applications within Tier 1 and Tier 2 boundariesExposure to classroom, collaboration and audio-visual technologiesFamiliarity with IT service management processesStrong customer service and communication skillsAbility to follow procedures, manage priorities and work across multiple locationsQualifications / RequirementsRelevant IT qualification or equivalent demonstrated experience in ICT supportAbility to work across campuses on a rotating rosterCommitment to information security, privacy, child safety and workplace health and safetyIndustry certifications (e.g. ITIL v4 Foundation, Microsoft 365, CompTIA A+) are desirableWhy work with us?
At Box Hill Institute, we offer a supportive and rewarding work setting with benefits that are designed to help you thrive both professionally and personally:On-site parkingGenerous leave options such as Emergency response leave and up to 16 weeks paid Parental LeaveHealth & wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks,



FREE health checks and corporate health insurance discountsFinancial perks like novated leasing and salary packagingUnique campus experiences to support student learningExclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate familyFor specific enquiries relating to this position, please contact us via email ****** note: We will be assessing applications as they come in and the position may be filled before the closing dateWe are a **** Circle Back Initiative Employer - we commit to respond to every applicant.Box Hill Institute is a welcoming, safe and respectful work environment.
We are work-life friendly and an equal opportunity employer.
We encourage people from all backgrounds, abilities and identities to apply for our vacancies.Commitment to child safetyBox Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people.We believe that child safety is everyone's responsibility.
All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.Box Hill Institute reserves the right to withdraw an advertised position at any stage.
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📌 It Support Specialist (Melbourne)
🏢 Box Hill Institute Employees, Location, Alumni
📍 Melbourne