At Commonwealth Bank of Australia (CBA), we believe in delivering exceptional customer experiences every day.
We're currently looking for a passionate and proactive Customer Service Specialist to join our frontline team.
This role is ideal for someone who thrives on building genuine customer relationships while helping clients achieve their financial goals.Key ResponsibilitiesProvide exceptional in-branch customer service in a friendly and efficient mannerAssist customers with their day-to-day banking needs, both in-person and digitallyEducate customers about CBA's products and services, helping them find the best solutionsIdentify opportunities to refer customers to specialist teams (e.g., home loans,



business banking)Follow procedures to ensure compliance with all banking and security regulationsSupport branch operations and collaborate with your team to exceed service targetsSkills & RequirementsPrior experience in retail, hospitality, banking, or customer service preferredStrong communication and interpersonal skillsA genuine interest in helping customers succeed financiallyConfident using digital tools and banking technologyHigh attention to detail and a strong sense of responsibilityAbility to work collaboratively in a quick-paced environment
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📌 Branch Manager (Sydney)
🏢 Commonwealth Bank Of Australia
📍 Sydney