School of Academic Coaching – Springvale VICSAC Tutoring is seeking an organised, friendly and results-focused Client Services and Sales Administrator.
This person will support families from their first enquiry through to enrolment and ongoing service delivery.
The successful applicant will combine excellent customer service with confident, ethical sales skills.
They will respond promptly to enquiries, recommend suitable tutoring options, maintain accurate student records and help ensure that every family receives a professional and supportive experience.Key responsibilitiesRespond promptly and professionally to enquiries received by telephone, email, website forms, social media and other communication channelsExplain SAC Tutoring's programs, subjects, year levels, campuses, online options, fees and enrolment procedures clearlyIdentify each student's learning needs and recommend an appropriate class, assessment, trial lesson or consultationProvide friendly and patient support to parents, students and tutorsResolve routine questions, concerns and complaints calmly and professionallyEscalate academic, financial, safeguarding or complex service matters to the appropriate managerContact recent leads promptly and consistently and conduct structured enquiry and enrolment conversationsConvert suitable enquiries into assessments, trial lessons and paid enrolmentsCreate and update parent,



student and opportunity records accurately and maintain current information about classes, timetables, campuses, tutors, fees and availabilityCommunicate enrolment information and service changes to tutors and relevant staffAbout youStrong spoken and written EnglishProfessional telephone and customer-service skillsConfidence discussing services, fees and enrolment options with parentsThe ability to build rapport and guide enquiries towards an appropriate decisionStrong organisational skills and attention to detailCompetence using computers, email, online forms, calendars and cloud-based systemsThe ability to learn and use a customer relationship management systemAccurate data-entry and record-keeping skillsSound judgement when handling concerns and confidential informationA current Working with Children Check, or willingness and eligibility to obtain one before commencingTraining in SAC Tutoring's programs, systems and enrolment processesClear procedures, communication templates and sales guidanceA supportive education-focused working environmentOpportunities to develop skills in administration, customer service, CRM management and educational salesThe opportunity to contribute to positive educational outcomes for students and familiesAbout usSAC Tutoring is an education-focused organisation providing tutoring programs and services to families and students.
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📌 Client & Sales Admin (Melbourne)
🏢 School of Academic Coaching
📍 Melbourne