Primary & Community Care Services – Mackay QLDAt PCCS, we're pioneering a path in mental health and social emotional wellbeing services.
Our service is a beacon of hope and support for those who need help when most other doors are closed, and those in‐between moments when challenges feel the heaviest.We work with a diverse community, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, and people of all ages, offering opportunities that are personalised, strengths‐based, and genuinely responsive.Your Role: More Than a JobAs our specialist, you'll be the concierge of mental health services, listening deeply, understanding what matters to each person, and guiding them toward the right pathway.
Whether it's a straightforward referral or a creative solution to meet unique needs, you'll make each interaction count.Core responsibilities include:Being the warm, non-judgmental first point of contact for enquiries.Conducting needs assessments to understand each individual's situation.Providing clear, informed referrals and service navigation.Following up to ensure smooth and supportive care journeys.Championing a strengths-based approach that focuses on what's strong,



not just what's wrong.What We're Looking ForGenuine empathy and curiosity about people's unique stories.A strengths-based mindset and excellent communication skills.Ability to explore, explain, and connect people to services that fit them best.Flexibility, creativity, and comfort with problem-solving in the moment.Relevant qualifications — Qualification in Social Work, Nursing (RN/EN), or other Allied Health professions with mental health experience.Required clearances — NDIS Worker Screening & Working With Children Check.What's On OfferTax-free salary packaging up to $15,900 p.a. and $2,500 meal & entertainment allowance.Generous leave provisions including 17.5% annual leave loading.Strong team support and regular debriefs — you'll never feel "on your own."Funded career development and growth opportunities within PCCS.Access to Employee Assistance Program.Contract:Be part of a team that makes help available when it's needed most.If you want your work to truly matter — and to fit around your life — we'd love to hear from you.
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📌 Social Wellbeing Coach (Queensland)
🏢 Primarymmunity Care Services
📍 Queensland