Job Description
Join the Team at Symbio Wildlife Park
We are currently recruiting for two permanent roles within our Guest Services team for individuals capable of undertaking supervisory responsibilities.
Guest Services Sales Supervisor (Full Time)
We are seeking a full-time Guest Services Sales Supervisor to oversee the day-to-day operations of our Retail and Admissions areas at Symbio Wildlife Park.
This role is ideal for someone who thrives in a customer-focused environment, enjoys supporting a team, and takes pride in delivering excellent guest experiences.
This position sits above our Guest Services Sales Assistants, providing supervision and operational support, however it is not a management role.
Key:The advertised roles are Guest Services roles and are not related to animal care or zookeeping, nor do they provide a pathway into zookeeping roles.
We are seeking applicants who are passionate about guest experience, retail, and visitor services.
If your career goal is to become a zookeeper, this position would not be suitable.
Key Responsibilities
Supervise the daily operations of Admissions and Retail
Provide guidance, mentoring, and support to the Guest Services team
Deliver exceptional customer service and confidently engage with guests
Assist with cash handling and end-of-day cash-ups
Support inventory management and stock control
Assist with administrative tasks including bookings, phone enquiries, and emails
Help maintain a positive and energetic team environment
About the Role
Full-time position
Roster:Sunday – Thursday
What We're Looking For
Strong organisational skills and efficiency in a busy environment
Ability to supervise and motivate staff
Excellent communication and guest engagement skills
Confident in a customer-facing role




Highly energetic with a positive attitude
Ability to support operational systems and processes
First Aid qualification, or willingness to obtain
Career Development
There may befuture opportunities to grow into a Team Leader rolefor the right candidate.
However, applicants should apply with the expectation of the roles outlined above, rather than anticipating immediate progression to a Team Leader position.
Guest Services Sales Assistant
(Full Time or Part Time Opportunity)
We are also seeking a Guest Services Sales Assistant to join our team in a customer-facing role across Admissions and Retail.
Availability Requirements
Applicants must be available to work Fridays and Saturdays as part of their roster.
Preferred roster patterns include:
Tuesday – Saturday, or
Wednesday – Saturday
If part-time – Shifts must cover either opening or closing hours at a minimum, with both opening and closing coverage required on Fridays and Saturdays.
Applicants must be available to workFridays and Saturdaysas part of their roster.
Key Responsibilities
Deliver exceptional customer service
Process ticket sales and retail transactions
Assist with guest enquiries in person, via phone and email
Support retail presentation and stock management
Assist with general guest services operations
This role will also act as thesupervisor in the absence of the Guest Services Sales Supervisor, so applicants should be confident stepping into a leadership role when required.
Applications:
Suitable applicants to apply ******
Please be sure to include a cover letter and the role you are applying for.
We are seeking to appoint suitable candidates as soon as possible.
Due to the expected volume of applications, only shortlisted candidates will be contacted.

📌 Guest Services Sales Supervisor (New South Wales)
🏢 SYMBIO WILDLIFE PARK
📍 New South Wales