Company: IIQAF GroupLocation: Sydney, AustraliaIndustry: Hospital / HealthcareSalary: AUD 75,000 – AUD 80,000 per yearJob Type: Full-TimeJob OverviewIIQAF Group is seeking a professional and customer-focused Call Centre Agent in Sydney to support our hospital and healthcare operations.
The ideal candidate will have experience in healthcare customer service, inbound and outbound calls, patient support, appointment scheduling, and call handling in a medical setting.This role is suitable for candidates searching for Call Centre jobs in Sydney, Healthcare Call Centre roles, Hospital Customer Service Representative positions, or Medical Contact Centre jobs in Australia.Key ResponsibilitiesHandle inbound and outbound calls professionally and efficientlyAssist patients with appointments, enquiries,



and service informationProvide accurate information regarding hospital services and proceduresLog all calls and maintain detailed records in CRM systemsSupport patient coordination and follow-up communicationsResolve complaints and ensure high levels of customer satisfactionCoordinate with medical and administrative departmentsMaintain confidentiality of patient information in compliance with Australian privacy regulationsMeet performance targets and service quality standardsRequirementsPrevious experience in call centre, customer service, or healthcare support roleExperience in hospital or medical contact centre preferredStrong communication and interpersonal skillsExcellent phone etiquette and problem-solving abilityProficiency in CRM systems and Microsoft OfficeAbility to work in shifts if requiredImmediate availability preferred
#J-*****-Ljbffr

📌 Healthcare Call Centre Agent – Patient Support (Sydney)
🏢 IIQAF
📍 Sydney