Client Care Coordinator (Full-Time) | Greencross Vets Deeragun | Townsville, QLDLove building relationships with clients, keeping things organised, and being the friendly face that keeps a clinic running smoothly?
Greencross Vets Deeragun is seeking an experienced Client Care Coordinator to join our team on a full time basis.This is a fantastic opportunity for someone with veterinary industry experience who thrives in a busy environment, enjoys helping people and their pets, and takes pride in delivering exceptional customer service every day.As the first point of contact for our clients, you'll play a vital role in creating a welcoming, qualified experience while helping ensure the smooth day-to-day operation of our clinic.Why You'll Love Working With UsAt Greencross Deeragun, we're passionate about providing outstanding care to our patients, clients, and one another.You'll be joining a supportive team that values collaboration, communication, and creating a positive experience for every pet owner who walks through our doors.As part of the wider Greencross Townsville network, you'll also benefit from connections across multiple local clinics, providing opportunities for learning, collaboration, and professional support.Our culture is built on:Teamwork and collaborationOpen and supportive communicationExceptional client and patient careContinuous learning and improvementHaving fun while doing meaningful workAbout the RoleAs the Client Care Coordinator, you'll be the heart of the client experience and play a key role in ensuring the clinic operates efficiently and smoothly.This role is perfect for someone who enjoys working with people, thrives on organisation, and understands the fast-paced nature of a veterinary clinic.Your responsibilities will include:Managing the day-to-day operation of the reception areaCoordinating appointments, bookings,



and daily schedulesGreeting clients and patients and creating a welcoming clinic experienceHandling client enquiries in person, over the phone, and via emailManaging admission and discharge paperworkProcessing payments and managing accountsCoordinating client communications and follow-up appointmentsSupporting workflow between reception, nursing, and veterinary teamsAssisting with preventative healthcare reminders and client educationSupporting administrative tasks and clinic operations as requiredMaintaining accurate client and patient recordsHelping ensure exceptional customer service is consistently deliveredThis is a role where strong organisation, attention to detail, and relationship-building skills are essential.About YouWe're looking for someone who:Has previous experience working within the veterinary industryHas experience in veterinary reception, client care, practice administration, or a similar roleUnderstands veterinary terminology and clinic workflowsHas proven reception and customer service experienceIs confident coordinating appointments and managing competing prioritiesDemonstrates excellent communication and relationship-building skillsIs highly organised and detail-orientedCan remain calm and professional in a busy environmentEnjoys working collaboratively with veterinarians, nurses, and clientsHas experience using veterinary practice management software such as RxWorks (highly regarded)Brings a positive, proactive, and team-focused attitudeMost importantly,



you're someone who genuinely enjoys helping clients, supporting your team, and ensuring every patient and pet owner receives an exceptional experience.Why Join Greencross?
As part of one of Australia's largest veterinary networks, you'll have access to fantastic benefits and opportunities to grow your career.Perks include:Ongoing continuing education and career development opportunitiesAccess to LinkedIn Learning and other development platformsCareer progression opportunities across our national networkAccess to a broad community of veterinary professionalsStaff discounts on veterinary services and products, including Royal CaninAccess to Fitness PassportAccess to Pounce, providing discounts across travel, retail, fuel, entertainment, and moreConfidential Employee Assistance Program (EAP)Mental health and wellbeing support programsA genuine commitment to work-life balanceWhy Live & Work in Deeragun?
Located in Townsville's northern suburbs, Deeragun offers the perfect combination of convenience, affordability, and North Queensland lifestyle.Easy access to stunning beaches and coastlineClose proximity to The Strand and Magnetic IslandYear-round sunshine and outdoor livingFamily-friendly communities and local amenitiesNational parks, walking trails, and weekend adventures nearbyAffordable living compared to many larger Australian citiesA relaxed lifestyle while remaining connected to everything Townsville has to offerWhether you're spending weekends exploring North Queensland, enjoying the coast, or simply looking for a better work-life balance, Deeragun provides the ideal place to build your career.Join Greencross Deeragun and become part of a team that's passionate about pets, dedicated to exceptional service, and committed to supporting one another every day.
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📌 Client Care Coordinator - Greencross Vets Deeragun (Townsville)
🏢 Greencross Vets
📍 Townsville