RequirementsMatric, or equivalent qualificationMinimum 2 years e-commerce order and system administration experienceProven experience resolving and escalating system discrepancies and issuesLogistics/freight experience, including couriers, warehouses and logistics portalsExcellent written English communication skillsExperience with product and catalogue dataExceptional attention to detailStrong understanding of technical and IT terminologyHighly technically minded with excellent computer literacy, including Microsoft Office, Google and Meta AI proficiencyProactive, solutions-driven approach with strong follow-up skillsDutiesManage, amend and cancel orders on the in-house systemResolve issues relating to consignments, customer information, surcharges and stockIdentify,



investigate and report system faults and recurring issuesEscalate technical issues to developers with explicit supporting informationWrite detailed reports for the Customer Service teamManage product and catalogue data, including pack sizes, units and variantsUpdate pricing across multiple storefronts and websitesPublish prepared content across multiple websitesReconcile warehouse portal data with the in-house systemEnsure online stock and pricing remain accurateSalary: R negotiable dependent on experience
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📌 E-Commerce Support And Digital Operations Assistant (New South Wales)
🏢 Time Personnel
📍 New South Wales