OverviewCivica develops software that supports critical public services for citizens around the world.
We partner with local to state government, education, health and care providers, delivering solutions used by public bodies to serve over 100 million citizens.
This role is part of the Daymap team as an Application Support – Level 1, focused on delivering timely, professional customer support and problem resolution.We are looking for a driven, customer-focused individual who enjoys solving problems, helping people, and working in a collaborative team.ResponsibilitiesBe the first point of contact for customers as Level 1 Application Support for the Daymap systemDiagnose and resolve incidents, prioritise customer needs, and deliver solutions with a strong customer-first approachAccurately log all customer interactions in internal systems to ensure consistency and transparencyHandle tickets daily, escalate where needed, and collaborate with Level 2 and Level 3 teams to troubleshoot complex issuesQualificationsPrevious experience in an application support roleStrong communication skills,



including active listening and ability to explain technical information clearly to technical and non-technical audiencesConfident in written and verbal communication with a focus on a positive customer experienceCollaborative mindset and ability to work effectively in a teamFamiliarity with cloud-based applications or Software as a Service (SaaS) environmentsEagerness to learn and a proactive approach to picking up recent technologies and processesAbility to adapt to change and work in a dynamic environmentExperience or understanding of education or schools sector operations is a plusAbility to read, write, or understand SQL for querying databases or troubleshooting issuesBenefitsInclusive, safe, and welcoming environment with opportunities to growVolunteer leave and a culture that encourages giving backFlexible work arrangements and tools to support remote work with occasional office visitsWe are an equal opportunity employer.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We believe diversity of experience contributes to a broader perspective and better outcomes.
We encourage applications from Aboriginal and Torres Strait Islander peoples of Australia.
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📌 Application Support - Customer - Daymap (Melbourne)
🏢 Civica
📍 Melbourne