Claims Administrator – Third Party Recovery & Hire Car Operations
We are seeking an experienced and detail-driven Claims Administrator to join our Recovery & Hire Car Operations team at Car Accident Replacement Solutions in Clayton, Victoria.
This is a hands-on role where you will be responsible for managing claims while also supporting the day-to-day hire car operations.
You will play a key role in ensuring:
High-quality customer service at all times
Smooth coordination between customers, external parties, and internal teams
Accurate and efficient handling of claims and vehicle movements
What You'll Be Doing
Manage and processing recovery claims, including liaising and negotiating with our valued clients and their representatives
Maintain accurate records and documentation for claims and rental transactions
Deliver high-quality customer service to both internal and external stakeholders
Monitor outstanding claims and proactively follow up on recoveries
Assist with general administrative and operational duties as required
Coordinate and oversee hire car operations, ensuring a seamless customer experience
Conduct vehicle check-in and check-out, including customer handovers and inspections
Identify opportunities to improve processes and operational efficiency
What We're Looking For
Experience in insurance / administration or a similar role




Robust customer service focus with the ability to engage professionally and confidently with customers and external parties.
Strong attention to detail and a high standard of written communication, and strong data entry accuracy
Experience in face-to-face customer interaction
Proficient in Microsoft Office (experience with accounting systems such as Xero is advantageous)
Willingness to learn| You're eager to build knowledge of insurance, settlements, recoveries, and claims processes
Ability to manage multiple priorities, and meet daily deadlines
A reliable, organised team player with a positive, can-do attitude
Multilingual speaking highly regarded due to our client base
What We Offer
At Car Accident Replacement Solutions, we are committed to providing a professional, supportive, and rewarding work environment.
Competitive salary + performance-based incentives
A structured, quick-paced environment where performance is recognised
A cooperative and supportive team culture
About Us
Car Accident Replacement Solutions is a leading provider of automotive services in Victoria, specialising in accident management, recovery, and hire vehicles.
With over 14 years of industry experience, we are known for delivering efficient, high-quality service and building strong relationships with our clients and partners.
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📌 Claims Administrator – Third Party Recovery & Hire Car Operations (Melbourne)
🏢 AutoSalone
📍 Melbourne