Make Safe Coordinator - Insurance BuilderMake Safe CoordinatorLocation: SydneyFull Time | Permanent | Monday-Friday | Office BasedAn established and growing insurance building business is seeking a Make Safe Coordinator to join its Sydney team.This is a critical role within the business, responsible for coordinating emergency response works following insured events such as storms, water damage, fire, impact damage and other property-related incidents.Working alongside customers, trades, supervisors, estimators and insurers, you'll be responsible for ensuring properties are made safe quickly, efficiently and in line with insurer service level requirements.This role would suit someone coming from insurance claims, trade coordination, restoration, facilities management, construction administration, scheduling, customer service or a trades background looking to move off the tools.About the Role When a customer experiences property damage, you'll often be one of the first people they speak with.Whether it's a burst pipe, storm damage, fallen tree, vehicle impact or fire event, you'll coordinate the immediate response required to secure the property and minimise further damage.You'll be working in a fast-paced environment where priorities can change quickly, requiring strong judgement, excellent communication skills and the ability to remain calm under pressure.Key ResponsibilitiesReceive and action new make-safe and emergency response instructionsAssess claim information and determine urgency and required responseContact customers to understand the extent of property damage and arrange accessCoordinate trades and contractors to attend urgent make-safe worksRoof tarping and temporary weatherproofingWater extraction and drying servicesElectrical isolation worksEmergency fencing and property securityBoard-ups and temporary structural protectionMonitor contractor attendance and ensure insurer timeframes are metLiaise with customers, insurers, assessors,



brokers and internal teamsProvide regular updates and manage stakeholder expectationsReview photos, reports, invoices and completion documentationEscalate safety concerns, vulnerable customer situations and complex claimsMaintain accurate claim notes and records across multiple systemsSupport the handover of claims from emergency works through to permanent repairsAssist during major weather and catastrophe events when claim volumes increaseWhat We're Looking ForPrevious experience in insurance claims, trade coordination, scheduling, customer service, administration or constructionStrong ability to manage multiple urgent matters simultaneouslyExcellent phone manner and communication skillsHigh attention to detail and strong organisational skillsAbility to work across multiple systems and screensCalm, resilient and solutions-focused approachConfidence dealing with difficult situations and managing escalationsStrong sense of urgency and ability to prioritise effectivelyExperience within insurance building, restoration, property repairs or emergency response environments will be highly regardedKnowledge of construction terminology and trades would be advantageousPersonal Attributes We're looking for people with the right attitude just as much as the right experience.You'll be someone who:Enjoys helping people during challenging situationsHas empathy but can remain objective and professionalThrives in a busy environmentTakes ownership and follows things through to completionCommunicates clearly and confidentlyWorks well as part of a team-oriented teamCan make sound decisions under pressureWhy Join?
$75,000 + SuperSecure, full-time permanent positionGrowing business with strong future pipelinePositive and supportive team cultureGenuine career progression opportunitiesExposure to insurance building, restoration and emergency response projectsWork closely with experienced industry professionalsParking providedConvenient location close to Sydney CBDBe part of a business investing heavily in systems, people and future growth
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📌 Make Safe Coordinator - Insurance Builder (Sydney)
🏢 S&you
📍 Sydney