We are seeking a highly organized and proactive Sales & Administrative Support Officer to join our growing pharmaceutical contract manufacturing business.
This role is ideal for someone who thrives in a fast-paced, detail-driven environment and is passionate about delivering exceptional customer service while supporting critical operational processes.Key ResponsibilitiesRespond promptly to all current business enquiries via email and phone, ensuring responses are within agreed timeframesPrepare accurate and detailed product quotations for submission, with strong attention to compliance and technical detailSource and negotiate pricing for materials and product componentsLiaise closely with Account Managers to address customer queries and requirementsMonitor and manage workflows to ensure timely progression through to completion, including:Purchase Orders and Work OrdersProduct specifications and customer approvalsNew Product Development (NPD) / R&DLabel; change control and artwork updatesDeviations and complaints management in line with quality standardsCoordinate with internal stakeholders including R&D;, Procurement, QA, Production, Warehouse, and Logistics to ensure timely order fulfilment and deliveryPrepare and maintain accurate quotations, pricing, and sales recordsLiaise with suppliers regarding updated price files and product informationHandle incoming customer calls and provide professional supportManage administrative processes via Microsoft Teams/company software,



ensuring documentation (specifications, label control, deviations, complaints) is initiated and followed through to completionPerform sales data entry and prepare reports for the Sales teamOrganise and distribute incoming emails and enquiries efficientlyProvide general administrative and operational support to the Sales teamAssist with reception duties when requiredPerform additional tasks as directed by the Sales ManagerAbout YouStrong organisational and time management skills, with the ability to meet deadlinesExcellent written and verbal communication skillsHigh attention to detail, particularly in documentation and compliance-related tasksAbility to multitask and prioritise effectively in a fast-paced environmentProficient in Microsoft Office and collaboration tools (e.g., Microsoft Teams)Strong numerical and analytical skills, particularly in pricing, quotations, and data accuracyExperience or understanding of purchasing, sourcing, and supplier negotiations (highly regarded)Customer-focused, proactive, and solutions-drivenPrevious experience in sales support, administration, or within pharmaceutical, manufacturing, or regulated environments (highly regarded)Why Join Us?
Be part of a growing pharmaceutical contract manufacturing organisationWork in a collaborative and supportive team environmentGain exposure across multiple departments including R&D;, QA, and ProductionOpportunity for career development and progression
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📌 Sales & Administrative Support Officer (Gold Coast)
🏢 BJP Laboratories
📍 Gold Coast