Great with people, organised, and looking for a Monday-to-Friday role that makes a difference?
Join the team at Carbal's Russell Street Clinic in a varied Medical Receptionist role where you'll be an important part of helping our clients access quality health care.This is primarily a reception and administration role, with the opportunity to occasionally assist with patient transport when needed — adding some variety to your working week.Full-time ongoing positionMonday to Friday – no weekends or shift workGenerous salary packaging to increase your take-home payChristmas shutdown periodSupportive and experienced clinic teamVaried role with occasional time away from the front deskMake a genuine difference in community healthWhy You'll Love Working With UsMonday to Friday – no weekends or shift workGenerous salary packaging through our Public Benevolent Institution statusChristmas shutdown periodSupportive and culturally safe workplaceFree gym membership (conditions apply)Employee Assistance ProgramProfessional development and training opportunitiesFlexible pay access through PaytimeWork alongside GPs, Nurses, Aboriginal Health Workers and Allied Health professionalsBe part of an organisation making a genuine difference in the communityAbout the RoleWe're looking for a professional, friendly and highly organised Medical Receptionist to join our Russell Street Clinic in Toowoomba.You'll be one of the first people our clients meet when they visit or contact the clinic, so your ability to make people feel welcome while keeping a busy reception running smoothly will be important.Your day will include managing appointments and clinician diaries, answering enquiries, maintaining accurate client information, assisting with recalls and referrals, and working closely with our clinical and administrative teams.While medical reception and administration will be the main focus of your role, from time to time you may also assist with transporting patients to appointments or services when required.It's a role with plenty of interaction, variety and purpose — ideal for someone who enjoys working with people,



is confident in a healthcare setting and doesn't necessarily want to sit behind a desk every minute of the day.What You'll Be DoingReception & Client ServiceWelcome clients and visitors and provide a qualified, culturally secure experienceManage incoming calls, enquiries and appointment requestsCoordinate appointments and maintain clinician schedules and diariesHelp clients navigate services and access appropriate informationProvide friendly and skilled assistance throughout the client journeyAdministration & Clinic SupportMaintain accurate client records using Best Practice or similar systemsAssist with recalls, reminders, referrals and follow-up activitiesSupport administrative tracking using spreadsheets and reporting toolsAssist with general clinic administration and suppliesMaintain confidentiality, professionalism and attention to detailOccasionally assist with patient transport to appointments or services when requiredProvide a protected, respectful and culturally appropriate experience for clients during transportAssist clients to access services while promoting dignity and independenceWorking as Part of the TeamWork collaboratively with GPs, Nurses, Aboriginal Health Workers, Allied Health professionals and administrative colleaguesCommunicate effectively with clients, families and external service providersPitch in when needed and contribute to a positive and supportive clinic environmentYou'll Be a Great Fit If You...Have previous experience within a medical practice, specialist practice, allied health clinic, hospital outpatient service or other healthcare environmentUnderstand medical reception processes, including appointment scheduling and clinician diary managementHave experience with medical software such as Best Practice, Medical Director, Genie, Halaxy or similarAre confident using spreadsheets and administrative tracking toolsHave excellent communication and interpersonal skillsAre organised,



reliable and able to manage competing prioritiesHave strong attention to detail and data accuracyUnderstand the importance of confidentiality, professionalism and client dignityAre comfortable occasionally assisting with patient transportHold a current Open C Class Driver LicenceAre able to obtain a National Police Check and Blue CardCertificate III or higher in Business Administration (Medical) or a similar qualificationExperience working within an Aboriginal Community Controlled Health Organisation or community health settingUnderstanding of Aboriginal and Torres Strait Islander communities and health needsExperience supporting multidisciplinary healthcare teamsAbout Carbal Medical ServicesCarbal Medical Services is a leading Aboriginal Community Controlled Health Organisation providing holistic, culturally safe primary health care and community services across Toowoomba, Warwick and surrounding regions.Established in ****, Carbal is committed to improving health outcomes through respectful, community-led care that values culture, inclusion and connection.Our multidisciplinary teams work together to provide health and community services that support individuals, families and communities to achieve better health and wellbeing outcomes.Ready to Apply?
If you're an experienced Medical Receptionist who enjoys working with people and would like a role offering Monday-to-Friday hours, variety and the opportunity to make a genuine difference, we'd love to hear from you.Applications Close Monday 28 September ****.We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early.
While we include an indicative closing date, the role may close sooner if we find the right person.Due to the volume of applications received, only shortlisted applicants will be contacted.This is a non-identified position.Carbal Medical Services is an Equal Opportunity Employer, and Aboriginal and Torres Strait Islander people are strongly encouraged to apply.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Medical Receptionist (Toowoomba)
🏢 Carbal Medical Services
📍 Toowoomba