We are seeking a friendly and professional Motel Receptionist to join the team at City Golf Club Motel in Toowoomba, Queensland.
This is a casual position that offers flexibility and the opportunity to work in a energetic hospitality environment.As our Motel Receptionist, you will be the first point of contact for our guests, playing a crucial role in creating a welcoming and positive experience from the moment they arrive.
This role is essential to maintaining our reputation for excellent customer service and ensuring smooth day-to-day operations at the reception desk.Key responsibilities:Greeting guests in a warm and professional manner upon arrival and departureManaging guest check-in and check-out procedures efficiently and accuratelyProcessing booking reservations and amendments through the property management systemAnswering telephone enquiries and directing calls appropriatelyHandling guest requests and resolving complaints promptly and professionallyMaintaining accurate records of guest information and stay detailsProviding information about local attractions, dining options, and other facilities available to guestsProcessing payments and managing the reception tillEnsuring the reception area is kept clean,



tidy and well-stocked with information materialsLiaising with housekeeping and maintenance teams to ensure guest satisfactionWhat we're looking for:Previous experience in a hospitality reception environment or similar customer-facing roleExcellent communication and interpersonal skills with the ability to engage guests from diverse backgroundsStrong organisational abilities and attention to detailProficiency with computer systems and property management software (or willingness to learn)A professional and well-presented appearanceAbility to multitask and manage multiple guests simultaneouslyProblem-solving skills and a calm approach to handling challenging situationsReliability and punctualityFlexibility to work casual hours including weekends and public holidays as requiredApply nowIf you are passionate about hospitality and would like to join our team as a Motel Receptionist, please submit your application including your resume and a cover letter outlining your relevant experience.
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📌 Motel Receptionist (Toowoomba)
🏢 City Golf Club
📍 Toowoomba