Job Description
Doctors Secretarial Agency – Doncaster VIC
DONCASTER EAST – ON-SITE PARKING
EXCELLENT REMUNERATION – HANDS-ON LEADERSHIP ROLE
We have an exciting opportunity for an experienced, enthusiastic and professional Specialist Practice Manager to join a friendly Gastroenterology practice in Doncaster East.
This hands-on management role supports fourGastroenterologists,where you will lead a small, successful team and ensure the smooth, efficient operation of a busy, highly regarded specialist practice.
We are looking for an experienced Practice Manager who enjoys taking ownership, being actively involved in the day-to-day running of the practice and providing strong leadership and support to both the team and specialists.
This is an excellent chance to have a genuine influence on the success of the practice while helping to deliver an exceptional experience for the patients.
Responsibilities include:
Perform medical secretary duties 1–2 days per week, including patient billing, appointments, phones and correspondence.
Oversee day-to-day clinic operations, coordinate doctors'procedural/operatinglists.
Lead and support the administrative team, including recruitment, training, performance reviews and maintaining a positive and friendly workplace culture.
Manage and improve practice systems, workflows and policies to ensure efficient, compliant operations.
Oversee Medicare, private health insurance, DVA and procedural billing, including no-gap and known-gap, ensuring compliance with current requirements and prompt resolution of billing issues
Manage practice finances (bank reconciliation, some accounts payable (alongside bookkeeper)
Oversee governance, privacy, quality improvement, risk management, OHS.




Manage facilities, supplies, cleaning and general organisation of the practice.
Address patient feedback and complaints professionally and compassionately.
Provide first-line IT troubleshooting, with external IT support.
Organise, attend and actively contribute to practice meetings.
The ideal candidate will have:
Solid experience as a Specialist Practice Manager
Proven leadership skills, ability to motivate, support and develop a team.
Excellent computer and systems skills – ideally Clinic to Cloud
The ability to multitask, exceptional communication and interpersonal skills
A discreet and confidential approach.
Strong problem-solving skills, remain calm and professional under pressure.
Excellent attention to detail and a high level of accuracy.
Outstanding organisation and time-management skills.
A proactive, hands‐on approach with the ability to take ownership
What's in it for you!
Make the role your own – take ownership of the day-to-day management.
Work closely with the specialists, their patients and admin staff
Lead a small, experienced team where your leadership and ideas will be valued.
Enjoy a hands‐on role with variety and responsibility
Be part of a friendly and professional practice that values teamwork, patient care and a positive workplace culture.
Build a long‐term career within a well‐regarded specialist practice.
Salary: Highly competitive salary – dependent on skill level and experience
Onsite parking and work close to home in the east
If you are an experienced Practice Manager who is ready to take ownership, lead a successful specialist practice and make a genuine difference, we would love to hear from you.
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📌 Specialist Practice Manager (Melbourne)
🏢 Doctors Secretarial Agency
📍 Melbourne