Established in ****, Finsure is one of Australia's largest and fastest-growing mortgage aggregation groups.
We act as an intermediary between lenders and independent mortgage brokers, providing a comprehensive platform that helps brokers grow and manage their businesses successfully.Through cutting-edge technology, data analytics, and innovative solutions, we empower our brokers to succeed in a competitive market.
Our dynamic work culture celebrates innovation, embraces challenges, and focuses on delivering meaningful outcomes for our brokers and their clients.
That's where you come in.About the RoleWe are looking for motivated and confident Customer Service Representatives to join our growing outbound call centre team in Melbourne.
Reporting to the Head of Business Innovation, you will be responsible for making outbound calls to customers who have enquired about home loans.
Your role will involve connecting with customers, understanding their needs, and assisting them with the next steps in their home loan journey.
This is not cold calling — you'll be speaking with warm leads who have already expressed interest in home loan support.The ideal candidate is energetic, customer focused, resilient, and thrives in a fast-paced environment.
If you enjoy speaking with people, achieving goals, and being recognised for your performance, this role could be a great fit for you.




This chance is best suited to someone with at least 2 years' experience in a similar customer service, sales, or outbound calling role.
At Finsure, we value work life balance and offer a hybrid work model.What You'll Be DoingMake outbound calls to customers who have enquired about home loansBuild rapport quickly and deliver exceptional customer experiencesIdentify customer needs and qualify opportunitiesFollow proven call scripts and sales processesHandle objections confidently and professionallyMeet daily and weekly KPIs and conversion targetsMaintain accurate customer records and update internal systemsCollaborate with team members and participate in ongoing coaching sessionsProvide administrative support where requiredWhat We're Looking ForPrevious experience in a call centre, customer service, sales, or outbound calling roleStrong communication and interpersonal skillsConfidence speaking on the phone and building rapport quicklyA positive, resilient, and goal-oriented attitudeAbility to work in a fast paced, target driven environmentStrong organisational skills and attention to detailSelf-motivated with a strong customer focusAbility to adapt quickly and learn new processesFull Australian working rights and currently residing in Australia
#J-*****-Ljbffr

📌 Home Loans Outbound Specialist (Hybrid) (Melbourne)
🏢 Finsure
📍 Melbourne