Join to apply for the Premium Services Hosts role at The Star Entertainment Group.
Since ****, The Star Gold Coast has evolved into an unparalleled experience, offering lavish stays at The Star Grand's revamped five‐star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel.
Guests enjoy award‐winning venues such as Nineteen at The Star, Kiyomi, and Mei Wei, along with live concerts, theatre performances, events, and world‐class DJ sets at Atrium Bar.
As a Premium Services Host, you'll be the face of our premium gaming experiences, providing exceptional service to our valued guests.
As an expert in the Star Club Loyalty Program, your extensive knowledge will enable you to promote member advantages and address a wide range of guest inquiries across all areas of our business.
This fast‐paced, hands‐on role requires a high level of attention to detail to ensure a positive experience for our guests.
This is a fantastic opportunity to build memorable connections with local, interstate and international guests.
Training for this role will commence on the 24th of February ****.
Key Responsibilities
Respond to all guest enquiries and requests in a professional and timely manner
Maintain a thorough understanding of gaming promotions and services
Utilise multiple systems to manage memberships and Private Gaming Room access
Assist in conducting Gaming Promotions & Draws
Promote Safer Gambling & Monitor the Responsible Service of Alcohol
Support the Hosting team with Meet & Greet and Farewell arrangements for interstate and international VIP members
What We're Looking For
Exceptional customer service skills and a genuine passion for creating memorable guest experiences
Attention to detail and the ability to anticipate and meet guests' needs
Computer literacy in Microsoft Excel and Word, with the ability to learn other casino operating systems
Flexibility to work across a 24/7 roster




Eligibility to obtain a Casino Employee licence (includes thorough background checks)
About You
To excel in this role, you'll develop a deep understanding of the gaming industry and a genuine passion for creating extraordinary experiences.
Outstanding communication and interpersonal skills are a must, as you'll be interacting with guests from diverse cultural backgrounds.
What We Can Offer You
Complimentary meal on site every day, including hot meals, sandwich bar and more
Uniform laundered and ready for you daily on property
Competitive hourly rate, plus penalty rates for weekends and public holidays
Five weeks of paid annual leave for shift workers
Discounted parking available
Up to 30% discount across award‐winning restaurants and accommodation
Career development, training and courses via The Star Academy – limitless career opportunities
Diversity & Inclusion focus areas: Multicultural, Gender, Aboriginal & Torres Strait Islander, LGBTQI+
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our Culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that contributes to exceptional experiences for our guests and positive outcomes for our communities.
We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
We recognise the distinctive challenges that trans and gender‐diverse applicants may encounter during the recruitment process and offer a range of flexible working options.
The Star was awarded WGEA Employer of Citation for Gender Equality ********) and recognised as a **** PLATINUM Employer by the Australian Workplace Equality Index (AWEI).
It's your time to SHINE!
Apply now to join The Star Entertainment Group.
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📌 Premium Services Hosts (Gold Coast)
🏢 The Star Entertainment Group
📍 Gold Coast