At ULTIQA, we create exceptional stays by blending comfort, care, and connection across our unique collection of properties.Our passion for delivering unforgettable guest experiences starts with you – our Reservation Agents.
As the first point of contact, you'll set the tone with professionalism, warmth, and attention to detail that ensures every guest journey begins seamlessly.Join a team that appreciates your strengths and provides the space to grow, succeed, and take pride in the work you do every day.What You Will DoDeliver an exceptional standard of service to all guests and stakeholdersRespond to all guest enquiries over phone or emailConvert enquiries into bookings through sales strategies and relationship-buildingManage booking processes from enquiry to arrival with accuracy and efficiencyCommunicate booking details clearly with internal teams and guestsMaintain records and ensure all data is up-to-dateWhat You BringExcellent written and verbal communication skillsCustomer-focused mindset with strong problem-solving abilitiesA proactive and professional attitude with attention to detailExperience in reservations, front office, or hospitality preferredAbility to work collaboratively with property managers, guests, and vendorsFamiliarity with property management systems is a plusWhat We OfferA fun, supportive, and professional team environmentCareer development and advancement opportunities across ULTIQA propertiesRecognition for performance and contributionThe prospect to be part of a brand that values service excellenceAt ULTIQA, you're not just taking reservations – you're creating memorable beginnings.
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📌 Reservations Agent (Gold Coast)
🏢 Ultiqa Management
📍 Gold Coast