We are looking for a confident and customer-focused individual to join our inbound call team.
In this role, you will be an key point of contact, delivering a high standard of customer service in a fast-paced environment.
You will report to the Call Centre Manager.Duties & responsibilities:Manage a high volume of inbound calls professionally and efficientlyAssist with appointment confirmations and general patient enquiriesProvide accurate and timely administrative supportMaintain a high level of attention to detail when handling patient and appointment informationLiaise confidently with secretarial staff and doctorsContribute positively to the wider team and support day-to-day operationsSkills & experience:Call Centre Experience is Essential for this roleAvailability to work a rotating roster Monday to Friday between 8:00am and 5:30pmYou need to be able to work well within a team as well as independentlyAbility to multi-task and work well in abusy environmentPositive attitude and show initiativeConfident liaising with Specialist DoctorsHigh attention to detailGreat permanent opportunity to work in a supportive environmentFree onsite parking, convenient Castle Hill Location
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📌 Call Centre Representative (New South Wales)
🏢 Specialist services
📍 New South Wales