Temporary position with potential to go permanentIdeal for IT, Information Systems or Data Analytics graduatesWork with customers and technical teams to solve real system challengesRediCase, part of Redbourne Business Services, provides specialised case management software to organisations across the health and community services sector.
We are seeking a Customer Technical & Support Specialist to join the RediCase team in Chermside.
This varied role combines software support, data analysis, testing and customer assistance, helping users get the most from RediCase systems and workflows.What you'll be doingProviding first and second-level software support via phone and emailTroubleshooting system issues and guiding non-technical usersCompleting data analysis, reporting and quality assuranceDesigning reports, forms and pages within the case management systemMonitoring and triaging software support requestsIdentifying bugs and opportunities for system improvementsTesting new features and software changesWorking with Business Analysts, Testers and Developers on product improvementsWhat you'll bringStrong analytical and problem-solving skillsConfidence learning complex software,



systems and workflowsExcellent attention to detail and communication skillsAbility to explain technical information clearly to non-technical usersExperience in IT Helpdesk, Application Support or Data Analytics is highly regardedQualifications in IT, Information Systems, Data Analytics or similar are preferred, with recent graduates encouraged to applyAn interest in software testing, reporting and system improvementAbout the opportunity$***** per hourOnsite position based in Chermside - free parkingTemporary position with potential to go permanent subject to business demands and your performanceHours across Monday-Friday with occasional weekend shiftsExposure to application support, analytics and software testingWork alongside Business Analysts, Developers, Testers and subject matter expertsUp to four weeks' notice can be accommodated for the right candidateThis is a outstanding opportunity for someone who enjoys understanding how systems work, solving problems and helping users navigate technology.Employment is subject to satisfactory Australian Criminal History and Working with Children checks.If you're looking to build your technical experience within a varied, customer-focused software environment, we'd love to hear from you.
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📌 Customer Technical & Support Specialist (Brisbane)
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📍 Brisbane