Job Description
Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland.
We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between.
More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth.
Education and training are central to staff development as we encourage all employees to strive and thrive.
Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January ****.
Permanent appointment
Full time (80 hours per fortnight + monthly ADO)
Managers and Administrative Worker Grade 4 Level 1 (HS4)
Located at The Alfred
Great staff advantages!
Including 5 weeks annual leave and 13 Annual ADOs
The Department
The Emergency, Virtual care and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Bayside Health (Alfred), as well as several other clinical support services.
The EVO Program is responsible for several additional services that support the delivery of clinical care.
These include GP Liaison Service, Health Information Service, Virtual Services, Specialist Clinics Support Unit and the Operations Support Unit.
The Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, GP Liaison and specialist clinic referrals and enquiries.
The largest component of these are the Specialist Consulting Clinics which provide scheduled medical,



nursing and allied health services to non-admitted patients at all three campuses.
These services include pre and post hospital admission and management of medical conditions, including chronic disease and complex health problems.
These services are provided in-conjunction with diagnostic services such as pathology and imaging.
Patients are referred to outpatient services from a range of providers, including general practitioners (GPs), Specialists and clinicians in Emergency Departments, inpatient units and other areas of Bayside Health.
The Role
The Referral In Team Lead oversees the management of incoming referrals, patient enquiries, patient portal registrations and appointment bookings for Specialist Clinics.
This role involves supervising all related systems and processes to ensure key performance indicators are achieved.
The Referral In Team Leader will supervise, train and provide effective guidance to the administration team, managing daily task allocation, ensuring smooth operations and effective communications between staff, clinicians, patients and their families.
Responsibilities also include offering guidance to other staff members involved in these functions across Bayside Health (Alfred) sites.
Building strong relationships with medical, nursing, allied health and local administrative staff is crucial to meeting the Outpatient Program's administrative needs.
This position reports to the Operations Administrative Coordinator in the EVO program.
Qualification & Experience Required
Tertiary qualifications in a related field and / or relevant industry experience with a minimum 2-3 years' experience
Understanding of medical terminology




Previous supervisory experience across a broad team
Demonstrated computer proficiency including MS Teams, Word, Outlook, Excel (foundational)
Understanding and experience managing telephone and email enquiries in a health setting
Understanding and experience managing referral receipt and triage processes in a health setting
Demonstrated ability to plan workflow, prioritise and delegate to meet deadlines
Understanding of confidentiality and privacy legislation
Experience in onboarding or delivering staff training programs
Knowledge and experience with Bayside Health IT packages including Cerner and iPM
Generous salary packaging and novated leasing are available through Maxxia
Car Parking (subject to availability)
Onsite Gym (The Alfred only)
Child care services (The Alfred only)
Close Proximity to Public Transport
If you are interested in applying for this position, please view the attached Position Description, which further details the responsibilities and scope of the role, as well as outlining the essential and desirable traits that will form the basis of selection.
For further inquiries regarding the role contact Peter Schulz, Operations Manager, on or via ******
We embrace diversity and strive to have a workforce that reflects the communities we serve.
We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don't hesitate to get in touch with the contact person listed on this ad.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act ****, health care workers in Category A or B roles (as determined by the department's risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
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📌 Referral In Team Leader (Melbourne)
🏢 Alfred
📍 Melbourne