Job Description
Our Company
Asian United Food Service is an award winning Territory family business, established in Darwin for over 40 years.
As a Countrywide group member, AUFS is part of a network that delivers high quality goods to over 80,000 food service operators nationally.
Locally, we service a broad range of industries in different locations, including the hospitality, tourism, mining, government departments and agencies in Darwin and along the Northern Territory borders.
Due to our continual growth, we require a Telesales Clerk to join our team on a full time basis.
The Role
As part of the Telesales Team, you will be responsible for processing customer orders into the system, ready for pick up or delivery.
You will be well versed across all the products available to our customers to make recommendations, substitutions, engage in up selling and complimentary selling.
Full time, averaging 38 hours a week
Salary range depending on experience and skills $53,000 – $56,000
Immediate start
Monday – Friday hours with Saturday overtime on offer
Benefits
Be part of an award winning true local family business supporting local communities and charities
Have access to our Employee Benefits Program including workplace banking, discounts on gym memberships, insurance, travel, electronics, retail and food
Have career progression opportunities
Be part of our great team




Duties/Responsibilities
Answering all calls and forwarding to appropriate personnel
Answering all customer calls and provide solutions on queries and requests
Enter customer phone orders into Dynamics 365
Monitor Sales' email inbox and process any orders via email into Dynamics 365
Contact customers to advise of unavailable items and provide alternatives
Process any amendments to picking slips to then generate the invoice
Participate in up-selling and complimentary selling
Assist with any other duties as per the Office Manager's requirements
Providing ad hoc administrative support as required
Assisting with other various team/department orders
Skills/CompetenciesRequired
Have excellent phone manner
Have experience in customer service, focusing on good outcomes for the customer
Have experience in using computer systems, MS office, Outlook emails, Word and Excel
Be proficient in the English language and have excellent writing, reading and speaking skills
Be able to work in a robust environment
Have a sense of humour
Be reliable, punctual and have initiative
Have a high level of attention to detail
Have full working rights in Australia
Have experience in the food industry is highly considered
To apply, send your resume to ****** – only shortlisted candidates will be contacted

📌 Telesales (Darwin)
🏢 Food
📍 Darwin