Rydges Resort Hunter Valley - Reservations AgentReports to: Director of Rooms/Reservations ManagerDirect Reports: Front OfficeFunctionWorking in the communication hub of the hotel you will be the first port of call for all guest phone and digital enquiries and queries.
Seamless service is the main communication point for the hotel and responsible for providing and co-ordinating quick response to requests and inquiries.
From restaurant bookings to reservations, housekeeping requests to room service orders.
Your knowledge and expertise of the hotel will shine through to provide a great guest experience.Located in the heart of Australia's premier wine region, situated across an enormous slice of pristine countryside.
The award winning Rydges Resort Hunter Valley is a vibrant 419-room resort consisting of a mix of hotel rooms and outside villas.
The resort is a sprawling playground in the heart of wine country; where's there's something special for everyone.
We pride ourselves on providing exceptional resort accommodation and creating unforgettable experiences for our valued guests.
Whether they are here for a relaxing leisure holiday, attending large meetings and conferences, or celebrating a spectacular wedding, we are committed to delivering excellence at every turn.**** & **** Hunter Valley Legends AwardsHunter Valley Accommodation Operator of the Year**** & **** Accommodation Australia NSW Awards for Excellence WinnerBest Health & Wellbeing PracticesOur Vision is being leaders in creating experiences and properties that escape the ordinary.Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities.
We do this by living our values of empowerment, possibilities and community.
We achieve our Vision and Purpose by delivering on our goals and values.Our GoalsGrowing revenue above marketBusiness transformationOur ValuesEmpowerment: We make it happenPossibilities: We evolve and innovateCommunity:



We make the connectionKey Accountabilities:Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e- mail, messages, and how to interpret availability sources within the reservation systemsBe a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessaryStay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concernsTake and manage guest bookings, up-selling opportunities and telling them about ways to improve their stayJump into other ad-hoc duties when your colleagues need your helpLog all guest complaints into duty logs, guest profile notes and ensure that management are aware of any existing or potential guest issuesComplete check-in and check-out guests from Property Management System Opera through the telephone.Effectively manage FIT and group reservations, manage waitlist and "no show' reservations.Effectively update PMS with any special requirements, early departures, extensions etc.Focus on maintaining a high level of accuracy in both hotel reservations and guest requests.
From restaurant bookings, guest amenity requests,



room service orders and everything in between effective communication and attention to detail are paramountImprove profile management by consistently monitoring and merging individual and company profiles for accurate statistical data and guest recognitionMaintain knowledge of special rates/ offers/ promotionsCommunicate effectively and maintain key interdepartmental relationshipsIn depth software knowledge including but not limited to Property Management System (Opera) and other systemsRegularly communicate with hotel team to build and maintain key relationshipsWhat we need from you:Experience in a similar customer service role.
Ideally working within a hotelsetting.Compliant – you'll be above minimum age required and relevant Drivers Licence in your stateCommunication skills – guests will need to come to you with concerns as well as compliments, so you'll be easy to talk toFluency in English – extra language skills would be outstanding, but not essentialStrong organisational skills, work within deadlines and prioritise effectivelyLiterate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computersYour problem solving skills will turn issues into opportunities so every guests leaves with great memories Ability to work in a fast-paced environment and prioritise workloadLook smart – wear your uniform with pride and adhere to personal grooming and hygiene standardsFlexibility – night, weekend and holiday shifts are all part of the jobBenefits & Perks:Renowned for our refreshingly local, down-to-earth experiences.Incredible team member discounts from your first day on-the-job.50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapid career growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Australia and NZ's largest and most diverse experiences company.Join Rydges Resort Hunter Valley and become an EVT experience creator, prospect taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
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📌 Rydges Resort Hunter Valley - Reservations Agent (New South Wales)
🏢 EVT
📍 New South Wales