Customer Experience Expert - 6 month Contract
Location: Shepparton, Victoria
Contract type: Permanent Part‐Time | 20 hours per week, 6‐month contract ending 23 March **** with the possibility of extension.
Pay: $***** per hour + superannuation.
Join a trusted national brand where your customer service skills truly make an impact.
Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.
As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.
Delivering warm, professional face‐to‐face customer service
Selling of Vehicle Accessory Products
Greeting customers and visitors with a positive, helpful attitude
Managing phone, email and in‐person enquiries
Supporting the Service Centre Manager with daily operations
Updating customers on repair lead times
Conducting basic repair inspections on vehicles
Educating customers on our full range of services
Scheduling repair bookings and managing workflow
Issuing invoices and raising job authorities
Resolving customer concerns and following up queries
We're looking for someone who brings professionalism, energy and initiative to the team.
Strong customer service experience (face‐to‐face preferred)
Excellent verbal and written communication skills




Skilled presentation and a positive attitude
Ability to problem‐solve and create customer‐focused solutions
Strong time management and ability to prioritise in a busy environment
Intermediate–advanced Microsoft Office skills
Administration experience supporting daily operations
Comfortable with sales and confident in educating customers on additional services
A current driver's licence (essential)
Full Australian work rights (essential)
Supportive, collaborative team culture
Opportunities for growth and development
Competitive hourly rate
Reward & Recognition programs
Work with a respected national brand
Privacy: To review and consider your application, O'Brien® collects personal information.
To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use.
Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies.
Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
Equal Opportunity: We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status or any other category protected by law.
#J-*****-Ljbffr

📌 Premium Concierge & Customer Experience Specialist (Melbourne)
🏢 Avis Budget Group
📍 Melbourne