Customer Service & Travel HelpdeskLocation: Brisbane, AustraliaCompany: Allianz PartnersAbout the RoleJoin Allianz Partners as a Customer Service Consultant in our Travel Helpdesk team.
In this role, you'll deliver exceptional service by managing inbound and outbound calls, supporting customers with travel-related enquiries, and ensuring timely, accurate resolutions.You'll be part of a supportive team environment with strong career development pathways in a global organisation.Key ResponsibilitiesDeliver exceptional customer service across phone-based interactionsUnderstand customer needs and provide timely, accurate resolutionsPromote customer satisfaction and retentionHandle complex enquiries and complaints, escalating where requiredProvide clear and consistent information on products, services, and entitlementsVerify customer eligibility and coordinate service deliveryMaintain accurate call notes and incident recordsAchieve individual and team KPIsSupport continuous improvement initiativesBuild strong relationships with colleagues and stakeholdersParticipate in ongoing training, coaching, and personal developmentWhat You BringQualificationsCompletion of Year 12 (or equivalent)Certificate III/IV in Telecommunications (advantageous)A solid commitment to ongoing learning and developmentTechnical SkillsBasic to intermediate Microsoft Office skills (Outlook,



Word, Excel)Good typing and computer literacy skillsCore CapabilitiesStrong problem-solving and analytical thinkingAbility to self-manage performance in a rapid-paced environmentExcellent communication and interpersonal skillsHigh level of empathy and customer focusAbility to remain calm and professional under pressureStrong teamwork and collaboration skillsAwareness of cross-cultural communicationRisk & ComplianceAdherence to company policies and compliance requirementsAbility to identify and escalated risks appropriatelyAbout Allianz PartnersAllianz is a global leader with a workforce of over 140,000 employees supporting more than 80 million customers worldwide.
At Allianz Partners, we specialise in travel insurance, assistance services, and international solutions, operating across 34 countries.Our culture is built on two core values: "Dare & Care" — we empower our people to innovate while genuinely caring for customers and colleagues.What We OfferStructured training and development programsCareer progression opportunities in a global organisationSupportive and inclusive team environmentHealth and wellbeing initiativesWork-life balance and flexible arrangementsAccess to international career mobility
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📌 Customer Service Travel Helpdesk (Brisbane)
🏢 Allianz Australia
📍 Brisbane