Amused Group specialises in end-to-end product creation that leverages intuitive design, disruptive technologies and an agile framework.
We disrupt, we innovate, we are at the cutting edge of the wagering sector.
Pushing the boundaries of tech today to build the solutions for tomorrow, we are building an inclusive workplace that embraces diversity and difference.Role PurposeWe have a fantastic opportunity at Amused Group to join our Wagering Operations team as a Wagering Services Officer.
We are looking for personable, talented, and driven people to join the team.
The successful candidate will have outstanding attention to detail and a willingness to go above and beyond.
They will be self‐motivated, ambitious and thrive in a team workplace.
Our ideal candidate must be passionate about customer service, understand racing and sport and be excited at the prospect of working in an atmosphere that values people, culture, and a commitment to excellence.Key AccountabilitiesRespond to live chats, emails and phone callsAssist customers over the phone and via other communication channelsCollaborate with traders and operational teams as part of a team structureMonitor front‐end website performance and functionalityTrack and analyse competitor market offeringsPerform other operational tasks as requiredKnowledge and SkillsIdeally experience in a customer service role and/or sales in a telephone environmentPrevious experience at another bookmaker is not mandatory; basic knowledge of wagering and the wider industry is beneficialTechnologically savvyCapacity to work calmly and efficiently under pressureWillingness to work evenings and weekendsCurious and analyticalThought leaderPragmatic problem solverResilient and composedValues and BehavioursWe are one team and better together – build trusted relationships across functions, collaborate openly and support colleagues to achieve shared outcomes.We innovate, invent and disrupt – continuously seek new and creative ways to enhance the customer experience, using insights and technology to improve processes, resolve issues more effectively and deliver smarter solutions that make a real difference.We are bold and ambitious – approach every customer interaction with confidence and determination, take ownership to go beyond expectations, challenge the status quo and strive for excellence in the service provided.We are respectful and accountable – demonstrate integrity, transparency and ownership in all actions and communications, maintaining the trust of colleagues and customers.All appointments require reference checks, national criminal record checks and, for specific roles, financial or qualification checks may be required.Why Join Amused Group?
At Amused Group, we offer more than just a role, we provide a vibrant, supportive environment where your career can thrive.
Enjoy a competitive salary, flexible work arrangements and regular team lunches and events.
Our modern CBD office features premium end‐of‐trip facilities and our culture is one of collaboration, innovation and fun.
$1,200 annual wellness allowanceBarista‐made coffee and catered lunches provided three days per weekFast‐paced, innovative and inclusive workplace cultureSeniority level: Entry levelEmployment type: Part‐timeJob function: Customer ServiceIndustries: IT Services and IT ConsultingLocation: Melbourne, Victoria, AustraliaReferrals increase your chances of interviewing at Amused Group by 2×.
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📌 Wagering Services Officer (Melbourne)
🏢 Amused Group
📍 Melbourne