OMEGA - The timekeeper of human achievement.Since ****, OMEGA has set the standard in Swiss watchmaking through our commitment to precision and innovation.
Our extraordinary legacy spans the Olympic Games, deep sea exploration, and the conquest of space, with the OMEGA Speedmaster becoming the first watch worn on the moon and serving on all six lunar landings.
Equally synonymous with style and performance, OMEGA has been James Bond's watch of choice for nearly three decades, reinforcing our reputation for sophistication and excellence.The OpportunityAs a Customer Service Advisor, you will be a key point of contact for clients visiting the boutique with their after-sales service and warranty needs.
Combining technical expertise with exceptional client service, you will ensure every interaction reflects the precision, craftsmanship and excellence synonymous with OMEGA, while also supporting the broader boutique team to deliver an outstanding client experience.Delivering The OMEGA ExperienceJoining OMEGA means becoming part of a globally celebrated brand with a rich heritage, pioneering spirit, and unwavering commitment to excellence.Deliver exceptional service to clients throughout their after-sales journeyAssess service and warranty needs and recommend appropriate solutionsConduct timepiece diagnostics and prepare estimates for required workPerform quick service and bracelet interventions in line with OMEGA standardsComplete ultrasonic cleaning of cases and braceletsBuild strong client relationships and maintain accurate client recordsSupport stock management and boutique operationsContribute to the achievement of boutique sales targets through exceptional serviceDevelop comprehensive knowledge of OMEGA's heritage, collections and watchmaking expertiseParticipate in ongoing training and product education to continuously develop your technical and product knowledgeAbout YouYou are passionate about OMEGA and take pride in delivering exceptional service with precision and attention to detail.
You combine solid technical aptitude with excellent client service skills and enjoy developing your expertise within the world of luxury watches.Previous experience in the watch industry, luxury retail or a comparable technical fieldStrong technical aptitude, dexterity and exceptional attention to detailExcellent communication, organisational and problem-solving skillsStrong analytical ability and a methodical approach to your workGood computer literacy and time management skillsA passion for luxury watches and a commitment to developing your technical knowledgeImpeccable grooming and presentationFull-time availability, including weekends and peak trading periodsWhy Join OMEGA?
Attractive performance-based incentive opportunitiesGenerous employee discounts across Swatch Group brandsExtensive learning and development opportunities, including access to global product and brand training
#J-*****-Ljbffr

📌 Omega Client After Sales Advisor (Brisbane)
🏢 OMEGA
📍 Brisbane