Job Description
Hear Check
is an independent audiology clinic looking for an experienced
customer service or administration professional
who enjoys a busy workplace, communicates clearly and takes pride in following things through.
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This is a permanent part-time position, Monday to Thursday, 8:30am to 5:00pm.
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This is a hands-on role combining
patient service, administration, appointment coordination and practical hearing aid support
. We are looking for someone interested in a long-term position where they can develop specialist knowledge, build robust relationships with patients and colleagues, and become a trusted member of our growing clinic.
About the role n
You will report to our
Practice Operations Lead and Clinic Director
, and work closely with our audiologists.
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Your responsibilities will include:
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Welcoming patients and providing warm, attentive service in person and over the phone.
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Managing a changing clinical diary and responding promptly to cancellations and booking changes.
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Coordinating appointments, recalls and follow-up, ensuring patients understand what happens next.
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Maintaining accurate patient records and completing payments and general clinic administration.
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Communicating clearly with the clinical team so requests are understood, recorded and followed through.
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Learning to provide basic hearing aid cleaning, maintenance, troubleshooting and minor over-the-counter repairs, with training and clear guidance on when to involve an audiologist.
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Supporting the smooth day-to-day operation of the clinic and helping patients feel comfortable and well looked after.
What will help you succeed n
You will bring
warmth, patience and professionalism
, together with the ability to work efficiently and accurately when priorities change.
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You will be comfortable welcoming a patient, recognising when something needs immediate attention,



adjusting your priorities and still keeping track of what needs to be completed.
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We are looking for someone who:
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Has demonstrated experience in a busy customer service, reception or administration role.
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Communicates clearly, respectfully and patiently, including with people who have hearing difficulties.
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Can stay organised and attentive to detail when managing interruptions and competing priorities.
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Takes ownership of tasks and follows them through to completion.
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Is confident using computers and willing to learn detailed systems, processes and procedures.
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Enjoys practical, hands-on work and is comfortable learning to handle small hearing aid components.
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Is dependable, receptive to feedback and interested in developing a long-term career in patient services.
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Understands the importance of confidentiality, accuracy and respectful patient care.
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Experience in
medical, dental, allied health or another demanding service environment
would be valuable. Previous audiology experience is welcome, but
is not essential
.
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At Hear Check, your work will make a visible difference every day — whether that means helping someone hear more clearly, making an appointment easier to navigate, or ensuring a patient feels understood and supported.
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You will have the opportunity to:
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Develop specialist knowledge in audiology and hearing technology.
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Learn practical hearing aid support skills through training and guidance.
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Build genuine relationships with returning patients.
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Work closely with experienced clinicians in an independent clinic.
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Contribute to the growth and development of a close-knit team.
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Build a stable, long-term career in patient services and clinic operations.
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Audiology administration takes time to master. We are looking for someone who
values learning, takes pride in doing things well and wants to become a trusted, knowledgeable and dependable member of our team for years to come.
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📌 Patient Services & Administration Officer - Audiology (Queensland)
🏢 seek.com.au
📍 Queensland