Job Description
Build Partnerships. Deliver Results. Strengthen the ContiTech Brand.
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We are seeking an experienced and driven Customer Service professional to lead our Customer Service function. Located in Bayswater, Melbourne, the successful candidate will play a vital role in ensuring outstanding service delivery to our external customers.
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The role will initially lead the Customer Service function for CES and Distribution businesses, across the Australia / South East Asia markets. This is an exciting opportunity for a proven customer service lead with the potential to contribute to broader regional initiatives and process harmonisation across IAPAC.
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As the Head of Customer Service, you will:
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Lead and inspire the customer service team to achieve high performance and service excellence.
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Oversee customer service operations with a focus on continuous improvement.
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Ensure that key performance indicators (KPIs) related to service levels are met with a commitment to excellence.
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Lead the Sales, Inventory and Operations Planning (SIOP) process, ensuring alignment between demand, capacity, inventory, and business priorities.
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Collaborate with internal stakeholders, including sales, quality, purchasing, operations, and engineering, to foster a united approach to customer service delivery.
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Work alongside production and sales teams to optimise production capacities and inventory management.
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Own the end-to-end customer order management process, including reliable order confirmation, on time in full (OTIF) execution, backlog transparency, accurate SAP order data, and timely resolution of customer-critical issues.
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Coordinate capacity, finished goods allocation, inventory priorities,



and customer escalations across plants and business areas.
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Oversee order management within SAP systems.
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Generate service and sales reports, providing data insights that enhance customer service excellence.
About You n
We are looking for a commercially savvy customer service leader who can build strong relationships while confidently guiding the team towards service excellence and high performance.
Ideally, you will have: n
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Proven leadership experience in a similar customer service role.
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A solid understanding of commercial dynamics, inventory management, forecasting, and supply chain planning.
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The ability to understand and translate customer needs and support sales objectives.
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Excellent communication and presentation skills.
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Strong capabilities in supporting the end-to-end supply chain process, complemented by exceptional project management skills.
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Experience with SAP systems.
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A proactive, self-motivated approach with a passion for driving business growth and expanding market share.
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A collaborative mindset, working effectively with customers and internal teams to achieve results.
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Why Join Us? n
This is an exciting opportunity to take charge of the customer service function for the CES and Distribution divisions in Australia and make a significant impact on business growth.



You will have the chance to strengthen existing customer partnerships, introduce innovative processes, and contribute to the next exciting chapter of ContiTech.
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Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in ****, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In ****, Continental generated preliminary sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets.
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ContiTech is one of the world's leading industry experts. Far beyond our roots as a rubber products manufacturer, we offer connected, environment-friendly, secure and convenient industry and service solutions using a range of materials for various industries.
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Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in ****, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In ****, Continental generated preliminary sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets.
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ContiTech is one of the world's leading industry experts. Far beyond our roots as a rubber products manufacturer, we offer connected, environment-friendly, safe and convenient industry and service solutions using a range of materials for various industries.
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📌 Head Of Customer Service (Melbourne)
🏢 ContiTech Australia
📍 Melbourne