Job Description
Bilingual consulting (T/A Blackburn Speech & Paediatric Therapy) – Melbourne VIC
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We are a multidisciplinary allied health clinic providing speech therapy, occupational therapy, play therapy, and psychology services.
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We predominately serve paediatric clients, but also provide services to teenagers and adults in the community, depending on their needs.
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Our mission is to support and empower our clients through skilled, bilingual and family-centred therapy services.
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Through achieving this mission, we aspire to realise our vision to be a beacon of hope for families from culturally and linguistically diverse (CALD) backgrounds.
About You : n
A certification in Administration highly desirable
Position Summary : n
We are looking for a friendly, organised, and proactive team member to manage our busy front desk and support our clinic operations. You will be responsible to ensure all reception areas operate a high quality service at all times and supervise a range of administrative duties to ensure the smooth operations of the practice.
Key Requirements : Skills & Attributes n
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Solid verbal and written communication skills with great attention to detail
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Good time management and organisational skills
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Friendly, professional, and great with people
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Able to handle tasks with different priorities and urgency
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Works well under pressure and eager to learn
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Flexible, adaptable, and team-focused
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Experience with culturally and linguistically diverse communities
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Experience working with children
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Fluent in English, Cantonese, and Mandarin
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Some experience working in a medical practice is an advantage but not essential
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Job Responsibility : n
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Be the first point of contact for clients — greet warmly, answer calls and emails, and manage bookings
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Provide administrative support to the Operations Manager and Director, including document preparation and client scheduling
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Maintain accurate client records and handle payments, invoicing, and daily reconciliation
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Assist with delivery of workshops and seminars such as set up of room, providing refreshments, preparation of materials and presentations etc.
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Keep reception, waiting area, and clinic rooms clean, stocked, and presentable
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Monitor and report on key clinic metrics including client bookings, cancellations, and feedbacks to management
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Support quality improvement and customer service initiatives through the streamlining of all administrative and front desk systems, processes and procedures
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Other ad-hoc activities as directed by management
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Job Functions : n
Administration
Job Benefits : n
Include sick leave and annual leave entitlement
Selling Point : n
On the job training, professional development, friendly mutillingual team, monthly company lunch
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📌 Account Manager (Melbourne)
🏢 Bilingual consulting (T/A Blackburn Speech & Paediatric Therapy)
📍 Melbourne