Job Description
HOBAN Recruitment is seeking motivated and customer-focused professionals for multiple APS3 Participant Support Officer opportunities within a large Federal Government organisation. This rewarding frontline role provides essential support to participants, customers and stakeholders, helping deliver positive outcomes through high-quality customer service and administrative support.
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Multiple Locations | Bega, Coffs Harbour, Katoomba, Windsor, Parramatta, Penrith, Tamworth, Tweed Heads & Wollongong
About the Role n
As an APS3 Participant Support Officer, you will be the first point of contact for participants and stakeholders, providing professional support through face-to-face, phone and email interactions.
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Key responsibilities include:
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Delivering exceptional customer service and resolving enquiries
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Providing frontline support in a busy office environment
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Managing participant and stakeholder enquiries via phone, email and in person
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Triaging and escalating complex matters to appropriate teams
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Maintaining accurate records and managing shared inboxes
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Making outbound calls to participants and stakeholders as required
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Supporting administrative, project and operational activities
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Conducting research and assisting with issue resolution
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Working collaboratively within a team to achieve service delivery outcomes
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Contributing to continuous improvement initiatives and positive participant experiences
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Benefits n
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Competitive pay rate of $***** per hour, including casual loading, providing you with financial stability and recognition for your expertise.
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12% superannuation to secure your future and support your retirement planning.
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ASAP start date to 31 December **** subject to client requirements, allowing you to embark on this exciting opportunity without delay.
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Full time position,



offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
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Opportunity to work within a Federal Government environment.
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Comprehensive training and onboarding program.
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Collaborative and inclusive team culture.
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Career development and valuable government experience.
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Potential hybrid work arrangements following successful completion of initial training requirements.
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About You n
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Previous experience in customer service, service delivery or the disability sector
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Strong written and verbal communication skills
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Excellent interpersonal skills and the ability to build rapport with diverse stakeholders
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Empathy and professionalism when managing sensitive or challenging conversations
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Sound problem-solving and decision-making abilities
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Strong organisational skills with the ability to manage multiple priorities
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High attention to detail and accuracy
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Ability to work effectively within a team environment
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Flexibility and resilience in a changing and fast-paced workplace
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A positive attitude and commitment to delivering outstanding customer outcomes
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Willingness to undertake a National Criminal History Check
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Please note you do need to be an
AUSTRALIAN CITIZEN
for this Federal Government role.
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Positions close for submissions on THURSDAY 1st OCTOBER COB.
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At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
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We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator
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visit additional contact details.
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📌 Administration Officer (Sydney)
🏢 HOBAN Recruitment
📍 Sydney