Job Description
Hotel Nelson is seeking a friendly and customer-focused Guest Service Agent to join our team in our beautiful seaside location in Nelson Bay, NSW. This is a casual role. Must have 7-day availability. Shifts are a mix off 7am-3pm or 1pm to 8pm.
What you'll be doing n
Greeting and welcoming guests with exceptional customer service
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Checking guests in and out efficiently and effectively
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Handling guest inquiries and requests in a professional and timely manner
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Providing information about the hotel's facilities and local attractions
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Assisting with luggage handling and other guest services as required
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Maintaining a clean and tidy front desk area
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Adhering to all hotel policies and procedures
What we're looking for n
Previous experience in a guest-facing role, preferably in the hospitality industry
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Strong communication and interpersonal skills
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Excellent problem-solving and customer service abilities
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Flexible and adaptable to changing priorities and demands
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Attention to detail and a commitment to maintaining high standards
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Familiarity with hotel property management systems (desirable)
What we offer n
At Hotel Nelson, we are committed to providing a supportive and rewarding work environment for our team. In addition to a competitive hourly rate, we offer a range of perks, including employee discounts, opportunities for career development, and a focus on work-life balance. If you're looking to be part of a dynamic and friendly team in a beautiful coastal location, we'd love to hear from you.
About us n
Hotel Nelson is a family-owned and operated hotel located in the heart of Nelson Bay, overlooking the stunning Port Stephens coastline. With a focus on providing exceptional guest experiences, we take pride in our warm hospitality, excellent facilities, and beautiful natural surroundings. Join our team and be part of something special.
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📌 Hotel Receptionist (New South Wales)
🏢 Hotel Nelson
📍 New South Wales