Brief DescriptionTriaging of files to the various recoveries and settlements teams, to achieve best cost and service outcomesVarious administration tasks such as processing payments, updating claims information, processing inbound emails, calls and documentsSupport with outsourcing to service providers such as Tapanda, Merc Agents, Legal panel etcCo-ordinating F&R; (fair and reasonable) assessments and undertaking follow up actionLoading of POLs to support Settlements claims consultants in management of their claimsReview of 180 day no contact claims to ensure operational rhythms are maintainedWorking with internal stakeholders to assist the department in managing administrative work associated with claims to achieve best cost and service outcomesTo follow settlement methodology ensuring company procedures and relevant legislation is adhered toApplication of Insurance Contracts Act, Code of Practice and other regulatory authorities
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📌 Claims Support Consultant (Brisbane)
🏢 Auto & General Australia
📍 Brisbane