Enjoy a hybrid work model with flexibility between office and remote days.Join a supportive team making a positive impact on families daily.Join a supportive team making a positive impact on families daily.
*This role can be based in Brisbane, Sydney, or Melbourne.Full-Time Concierge Sales Consultant Guardian Childcare & EducationSome sales roles are about pushing product.
This one is about helping families make one of the most important decisions for their child with clarity and confidence.At Guardian, we are looking for a part-time team member to join our Concierge Team.
We want people who know how to build trust quickly, lead a conversation well, and move families to a clear next step.This is a phone-based sales role with genuine commercial accountability, but it is not a hard-sell environment.
Families come to us looking for care, safety, education, reassurance, and the right start for their child.
Your job is to understand what matters most, guide them clearly, and help them take the next step with confidence.Just as important, this is a role where the product matters.
You are not selling something you need to "talk up."
You are representing a service that families genuinely care about and that you can feel proud to stand behind — safe care, inspiring learning, strong family partnership, and a great start for children.
That is exactly why this role needs someone who can combine warmth, judgement, and commercial strength.Depending on business need, shift pattern, and your strengths, you may work across inbound calls, website enquiries, tour bookings, rebook activity, post-tour follow-up, post-offer follow-up, and future-start or waitlist activity.
Internally, the operating model assumes shared inbound with clear stage ownership,



rather than a rigid silo.What you'll doSpeak with families at different stages of their enrolment journeyRespond to inbound enquiries with warmth, confidence, and urgencyBook and rebook tours, including helping families commit to a time that worksFollow up after tours and after offers to keep momentum movingUnderstand what is driving the decision for each familyMake clear recommendations based on the family's needs and stageKeep notes clean, handoffs strong, and next steps clearWork closely with centres so the family experience feels joined upWhat success looks likeFamilies feel guided, not processedYou ask good questions before jumping into explanationYou know how to create momentum without sounding pushyYou can handle hesitation and still move the conversation forwardYou are responsive, organised, and strong on follow-throughYou care about customer experience and commercial outcome equallyYou are comfortable being measured on quality, responsiveness, and resultsThat lines up with the internal standard already set for the team: fast response, better discovery, personalised recommendation, direct asks for commitment, and clean handoffs.What we're looking for You may have come from contact centre sales, enrolments, admissions, customer conversion, retail sales, service-led sales, or another role where phone conversations, follow-up,



and moving people to a decision mattered.We're looking for people who:Build trust quicklyCommunicate clearly and naturallyKnow how to ask for commitment without pressureStay calm and sharp in a busy environmentAre commercially minded without losing empathyFollow through properlyWant to be part of a team with higher standards and stronger coachingWhy Guardian:Guardian is built around giving children and families the best possible start.
This is meaningful work in a role that combines care, quality, trust, and commercial discipline.You will be joining a team that is lifting its standards, strengthening its sales capability, and building a clearer care-sales model with stronger coaching, stronger ownership, and room to grow.
The team's internal direction is to move families forward with care, not just manage enquiries.Guardian Childcare & Education values diversity in the workplace and is an equal prospect employer.
Diverse cultures, backgrounds and experiences strengthen our teams and help us grow.
We are committed to providing a workplace where every person is valued, respected, and supported to progress.We are also deeply committed to Reconciliation and creating an workplace where Aboriginal and Torres Strait Islander People feel a solid sense of belonging and connection.At Guardian Childcare & Education, children's safety and wellbeing are our top priority.
We have zero tolerance for any form of abuse or harm.
We rigorously screen all potential team members, requiring a 10-year verifiable resume, 5 years of direct manager references, and other security checks to ensure they meet our high standards.
*for those who have not been in employment that long, these expectations will be adjusted.
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📌 Concierge Sales Consultant (Melbourne)
🏢 Guardian Childcare & Education
📍 Melbourne