Experienced Medical / Allied Health Receptionist – Physiotherapy Clinic
Prime Physiotherapy & Sports Injury Clinic – Hamilton QLD
Experienced Medical Receptionist / Practice Administrator
Prime Physiotherapy & Sports Injury Clinic | Hamilton, Brisbane
$32–$38 per hour + super | Depending on experience
Are You the Kind of Receptionist Patients Remember?
Prime Physiotherapy & Sports Injury Clinic is looking for an experienced, energetic and proactive Medical Receptionist / Practice Administrator to join our Hamilton clinic.
We're looking for someone who brings positive energy to the clinic — someone who naturally smiles, loves talking to people and makes patients feel genuinely welcome from the moment they walk through the door or call us.
You'll also be highly organised, proactive and commercially aware — confident managing accounts, following up outstanding payments, keeping the diary productive and turning genuine enquiries into bookings through excellent communication.
If you're someone who notices what needs doing and gets it done, we'd love to meet you.
What You'll Do
You'll take ownership of:
Warmly greeting patients and creating an exceptional patient experience
Answering calls with warmth, confidence and professionalism
Managing new patient enquiries and helping convert enquiries into bookings
Booking, confirming, rescheduling and rebooking appointments
Proactively managing cancellations and diary gaps
Processing payments and private health claims
Managing accounts receivable and following up outstanding invoices
Medicare, WorkCover, DVA and NDIS administration
Liaising with insurers, case managers and healthcare providers
Managing emails, referrals and patient documentation
Encouraging patient feedback and reviews
Assisting with patient communication and clinic marketing
Supporting our physiotherapists and administration team




Accounts experience is particularly important.
We're looking for someone who takes ownership of outstanding accounts and follows them through to resolution.
Who We're Looking For
Ideally, you'll have:
2–3+ years' medical or allied health reception experience
A naturally warm, engaging and enthusiastic personality
A genuine love of interacting with patients and bringing positive energy to the workplace
Outstanding telephone and face-to-face communication skills
Strong accounts, billing and follow-up experience
Experience with Cliniko or similar practice-management software
Knowledge of Medicare, WorkCover, DVA, NDIS and/or private health
Excellent organisation and attention to detail
Confidence handling new patient enquiries
Initiative, reliability and a strong work ethic
A positive attitude and genuine team mentality
The ability to take ownership and follow things through
We can teach systems.
What we're really looking for is someone with warmth, initiative, accountability and pride in doing an excellent job.
Why Join Prime Physiotherapy & Sports Injury Clinic?
Prime Physiotherapy & Sports Injury Clinic is an established Brisbane physiotherapy practice with our main private clinic in Hamilton and additional clinic locations in Goodna, Inala and Camira.
We believe people do their best work when they feel supported, trusted and genuinely valued.
We want Prime Physiotherapy at Hamilton to be a workplace where you enjoy coming to work, feel part of the team and can build a role that fits alongside your life.
What You'll Get




$32–$38/hour + super, depending on experience
Family-friendly and flexible working arrangements
A genuinely caring, supportive and welcoming team
A positive workplace culture where people help and respect each other
Free gym membership
Discounted physiotherapy treatments
Access to health and wellbeing education
Opportunities to learn from experienced physiotherapists and healthcare professionals
Regular support, team communication and opportunities to develop professionally
A varied role with genuine responsibility and autonomy
Training and support to help you succeed
Opportunities to develop your skills in medical administration, accounts and practice operations
The opportunity to contribute your ideas and help improve the way the clinic operates
Recognition and appreciation for people who take initiative and go the extra mile
The opportunity to grow with an established physiotherapy practice
A fantastic Hamilton location close to Portside Wharf
Cafés, restaurants and shops nearby — perfect for coffee or lunch
A professional healthcare environment where your work genuinely contributes to helping people
Our reception team is not treated as "just reception".
You are an key part of the patient journey and an important part of our team.
At Prime Physiotherapy & Sports Injury Clinic, you'll work alongside physiotherapists and team members who are passionate about helping people recover, stay active and enjoy a better quality of life — and your contribution at the front desk helps make that possible.
We want our team members to enjoy coming to work, feel valued and know that their contribution makes a difference.
Hours
Approximately 4–5 shifts per week, generally 4–8 hours per shift.
Some flexibility for evenings and/or Saturdays is desirable.
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📌 Experienced Medical / Allied Health Receptionist – Physiotherapy Clinic (Brisbane)
🏢 Prime Physiotherapy & Sports Injury Clinic
📍 Brisbane