Job Description
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The Opportunity
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We're looking for a part time IT Support Officer to join our internal IT team, providing day-to-day technical support to Access4 staff across the business. Working closely with our IT Support & Systems Administrator, you'll help keep our internal systems, hardware and tools running smoothly, supporting everything from helpdesk requests through to systems administration and user training.
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What You'll Be Doing
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Log, triage and escalate internal service requests in line with defined SLAs
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Manage the setup and configuration of laptops, mobile devices and user accounts for staff
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Support onboarding and offboarding processes from a tech setup perspective
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Maintain IT asset registers, ensuring equipment is properly tracked and labelled
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Assist with software updates, patching and system maintenance across the business
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Support the rollout of new internal tools or platforms alongside the IT Support & Systems Administrator
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Contribute to training, documentation and knowledge-sharing for internal stakeholders
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Uphold IT security standards and follow Access4's internal policies and procedures
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Provide friendly, professional support to colleagues across all departments
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Handle personal data in line with Access4's privacy and data handling policies, and report any actual or suspected data breaches per internal procedure
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Stay aware of and comply with Access4's ISO certifications *****, *****, *****, *****), participating in related training and audits as required
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What You'll Bring
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A Certificate III/IV or Diploma in Information Technology (or related discipline), or equivalent hands-on experience
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Solid understanding of computer hardware, operating systems and networking concepts
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Strong internal stakeholder support and relationship-building skills
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Solid written and verbal communication skills
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A proactive, detail-oriented approach to problem-solving
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Ability to manage time effectively and prioritise across multiple tasks
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Experience with Microsoft 365, Teams and Windows environments
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Prior exposure to helpdesk ticketing systems is preferrable
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About Access4
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Founded in ****, Access4 started with a vision to bring unified communications to the MSP market; an automated, singular platform to sell, provision and invoice customers. Today, this platform is known as SASBOSS® and sets the benchmark as an industry standard in middleware to help deliver best of breed vendors and end-to-end partner enablement for service providers.
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We live and breathe our slogan of Innovate, Empower and Partner, which represents our commitment to the channel community and drives the growth of the business. As a team, we embrace genuine conversations, a high performing culture and alignment between all areas of the business. We're also actively working to build a more diverse team, and would love to see more women in tech and telco apply for this role.
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Why Join Us?
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Hands-on ownership across internal helpdesk, systems admin and IT operations
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A 3-day working week that supports genuine work-life balance
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Work closely with our IT Support & Systems Administrator in a collaborative, supportive setup
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Join a team that takes ownership and holds itself accountable, while staying approachable and easy to work with
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Modern Richmond office close to public transport, cafés and shops
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Employee Assistance Program (EAP)
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Apply today with your CV and a cover letter outlining your suitability for the role.
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Agencies need not apply.
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📌 It Support Officer (Melbourne)
🏢 Access4 Pty
📍 Melbourne